BENJAMIN LEWIS II
Fairhope,AL
Summary
Personable and dedicated Customer Service Representative with extensive experience in Customer Service. Solid team player with upbeat, positive attitude and proven skills in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Specialize in quality, speed and process optimization. Articulate, enthusiastic and results-oriented with demonstrated passion for building relationships, cultivating partnerships and growing businesses.
Overview
10
10
years of professional experience
Work History
Bartender
Jesse's Restaurant
Magnolia Springs, AL
03.2021 - Current
- Adhered to state laws regarding alcoholic beverage services and customer regulations.
- Handled simultaneous customer, team and business needs while avoiding unnecessary delays or errors.
- Assisted servers with specialty drinks orders by preparing on-demand items without delay.
Bartender
Party Fowl Nashville
Nashville, TN
03.2020 - 03.2021
- Organized bar inventory and storage procedures to keep stock within optimal levels and meet expected customer demands.
- Followed alcohol awareness procedures for preventing excessive guest intoxication.
Bartender
Hilton Garden Inn
Nashville, TN
10.2019 - 03.2020
- Kept bar presentable and well-stocked to meet customer needs.
- Performed opening and closing duties, printing sales reports, setting up for incoming shift, preparing cash drawers and taking inventory.
Aircraft Fueler
Menzies Aviation
Nashville, TN
07.2019 - 03.2020
- Cultivated safe and organized work area by maintaining active control over tools and equipment and retaining FOD awareness at all times.
- Drove fuel trucks, hydrant carts and stationary carts to complete work.
Detailer
Immaculate Flight
Nashville, TN
06.2019 - 07.2019
- Cultivated base of consistent high-end clientele due to exemplary service and competitive pricing
- Maintained cleanliness and presentation of stockroom and organized chemical racks by size, style and color to promote visually appealing environment.
Lead Ramp Agent
Southwest Airlines
Nashville, TN
02.2018 - 06.2019
- Communicated with teammates and supervisors about potential hazards and other issues to resolve together
- Tracked movements with hand-held scanners and daily production sheets to keep records accurate
- Organized efficient daily work plans based on oral instructions and written directions to meet challenging objectives.
Bartender
Wintzell's Oyster House
Point Clear, Alabama
05.2013 - 02.2018
- Multitasked to meet customer, business operations and server needs with minimal errors or delays
- Trained dozens new bartenders to increase knowledge of drink preparation and upselling techniques.
Education
Associate of Applied Science - Nursing
James H. Faulkner State Community College
Bay Minette, ALSkills
- Outstanding customer service
- Continuous Improvements
- Analytical Thinking
- Friendly and hardworking
- Teamwork and Professionalism
- Deadline Adherence
- Verbal and Written Communication
Timeline
Bartender
Jesse's Restaurant
03.2021 - Current
Bartender
Party Fowl Nashville
03.2020 - 03.2021
Bartender
Hilton Garden Inn
10.2019 - 03.2020
Aircraft Fueler
Menzies Aviation
07.2019 - 03.2020
Detailer
Immaculate Flight
06.2019 - 07.2019
Lead Ramp Agent
Southwest Airlines
02.2018 - 06.2019
Bartender
Wintzell's Oyster House
05.2013 - 02.2018
Associate of Applied Science - Nursing
James H. Faulkner State Community College
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