BENJAMIN LIGHTNER
Westland,MI
Summary
Reliable manager successful at operating in high-volume, fast-paced environment. Empowering leader with superior communication and collaboration abilities demonstrated over eight years of management performance. Skilled in change management and S.M.A.R.T. delegation to maintain a high caliber of safety, quality, performance, and growth. Skilled at identifying or anticipating problems and assigning tasks to team members based on project needs and individual strengths. Consistent track record of delivering projects on-time or early within proposed budget and profit goals.
Overview
14
14
years of professional experience
Work History
Account Manager
SECTOR 7 LLC
02.2018 - Current
- Directly managing 5 team leaders and sales personnel; Indirectly managing 20 people within Sector 7s Family of Companies.
- Responsible for overseeing new business development, team performance for current accounts, optimization of sales processes, and trainer for sales personnel.
- Conducted training sessions to educate employees on best practices and procedures to increase profitability and implemented escalation procedures to effectively handle time-sensitive issues.
- Managed teams responsible for client meetings, on-sites, and project execution; Project lead for technical sight surveys and new customer roll-outs.
- Oversaw day-to-day operations by fostering deep professional relationships with vendors and account VIPs.
- Assessed reports to evaluate performance, develop targeted improvements, correct inefficiencies, and implement changes to drive Quarterly profits.
President
LIVONIA CITY FC
01.2015 - Current
- Directly manage 4 board members and 1 team consisting of 30 players; Indirectly manage 18 coaches, administrators, and game-day operations workers.
- Developed and implemented new strategies and policies to establish long-term business objectives and provide strong and sustainable organizational leadership.
- Monitor task workflow and administrative processes to keep operations running smoothly.
- Prepared annual budget forecasts and monitored performance to meet organizational objectives
Business Operations
COLLABORATIVE ADVANTAGE MARKETING
08.2015 - 03.2018
- Managed 15 third-party freight forwarders and audited performance against quoted standards.
- Cross-trained existing employees to maximize team agility and performance across all platforms.
- Monitored and analyzed business performance to identify areas of improvement and make necessary adjustments.
Account Manager / Trainer
SMART CIRCLE
01.2015 - 08.2015
- Directly managed 6 team leaders; Indirectly managed 30-40 outside sales representatives. Focused on pitch efficiency and driving high-profit packages.
- Communicated all learning and performance objectives, schedules, and training assessments to upper management.
- Extensive training in personnel management, sales tactics, and closing techniques.
Team Leader
UNITED STATES CENSUS
04.2010 - 08.2010
- Supervised Census outreach team of 20+ Census Data Retrieval members to confirm household compliance with Census requirements.
- Performed shift scheduling, task delegation, performance auditing, and creation/submission of employee efficiency scores to Direct Regional Manager.
Sales Administrator
NEXTEK POWER SYSTEMS
05.2013 - 11.2014
- Carefully documented technical workflows for education of newly hired manufacturing employees.
- Established sales strategies with VP of Sales and increased DC product sales by 312%. Sourced, negotiated and closed large deals with wholesalers for DC Lighting Ballast and Fan products.
Education
Bachelor of Arts - English
ALBION COLLEGE
Albion, MI2013
Skills
- Change Management
- Business Development and Planning
- Trend Forecasting
- Data Analytics
- Resource Allocation
- Process Improvement
- Staff Training and Development
- Personnel Management
- Team Leadership
- Cross-Functional Collaboration
- Account Management
Affiliations
RISE-11 TRAINING LLC - Owner
Livonia, MI • 05/2018 - Current
LIVONIA CITY FC - Board Member
Livonia, MI • 01/2015 – Current
MICHIGAN UNITED SOCCER LEAGUE - Board Member
Metro Detroit, MI • 01/2022 – Current
MICHIGAN JAGUARS FC - Soccer Coach
Novi, MI • 08/2014 – 02/2022
ALBION COLLEGE - Student Athlete
Albion, MI • 08/2010 – 05/2013
Timeline
Account Manager
SECTOR 7 LLC
02.2018 - Current
Business Operations
COLLABORATIVE ADVANTAGE MARKETING
08.2015 - 03.2018
President
LIVONIA CITY FC
01.2015 - Current
Account Manager / Trainer
SMART CIRCLE
01.2015 - 08.2015
Sales Administrator
NEXTEK POWER SYSTEMS
05.2013 - 11.2014
Team Leader
UNITED STATES CENSUS
04.2010 - 08.2010
Bachelor of Arts - English
ALBION COLLEGE
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