Benjamin Mills

• Provide excellent service to our network of installation centers

• Provide training and tech support for our in-house payment and scheduling system

• Make cold calls to add new installation centers

• Negotiate prices on what they charge us for installation

• Provide training in the automotive industry to fellow, less experienced, co workers

• Suggest additional ads on programs

•Create manual payments

• 3+ years of call center experience & remote work

• 2 time innovation of the month award winner

• Advise department managers on problems and system issues

• Collaborate with IT department to ensure functionality of newly released system programs and changes to current system programs

• Stand up order picker operator
• Order pulling
• Shipping and receiving
• Monitored and observed production line to watch for pile-ups and jams.
• Collaborate with other departments when necessary for successful completion of projects.

• Determined accurate prices for customer services, consistently searching for deals and best prices.
• Explained the features and benefits of products or services offered by the dealership to customers.
• Engaged in conversation with customers to understand needs, resolve issues and answer product questions.
• Developed and maintained strong relationships with customers to ensure repeat business.
• Maintained records of customer interactions and transactions.
• Upsold additional products or services when appropriate.
• Ordered tires and other products for a brand new location based on industry knowledge and experience in tire sales

• Provided excellent customer service to resolve customer complaints in a timely manner.
• Surpassed sales goals through implementation of successful marketing strategies.
• Updated system with order specifics and customer details, preferences, and billing information.
• Tracked orders from start to finish to ensure timely delivery of goods or services.
• De-escalated problematic customer concerns, maintaining calm, friendly demeanor.
• Developed strong customer relationships to encourage repeat business.
• Kept records of customer interactions or transactions, thoroughly recording details of inquiries.
• Determined accurate prices for customer services, consistently searching for deals and best prices.
• Remained calm and professional in stressful circumstances and effectively diffused tense situations.
• Collected deposits or payments and arranged for billing.
• Identified opportunities for upselling additional products or services based on customer needs.
• Exceeded established service goals while leveraging customer service, sales and employee management best practices.

• Established relationships with key clients, while maintaining existing customer base.
• Enhanced sales volume through skilled support to both new and inactive customers.
• Performed sales consultations and educated clients on products and services.
• Gained market share in new sales performance through aggressive team training.
• Executed strategic sales plans to expand customer base and revenue.
• Developed pricing strategies that would maximize profits while still remaining competitive in the market.
• Conducted regular meetings with staff members to review goals and objectives for the quarter and year.
• Established ambitious goals for employees to promote achievement and surpass business targets.
• Built sales forecasts and schedules to reflect desired productivity targets.
• Developed sales plans, goals, strategies and objectives to achieve team goals and revenue objectives.
• Managed daily operations of sales department, including supervision of staff members.
• Supported sales team members to drive growth and development.