Benjamin Moon
Los Angeles,US
Summary
I am an excelling business student with strong leadership experience and a proven work ethic developed through academics, teamwork, and hands-on projects. I have honed key skills in leadership, communication, and problem-solving, consistently delivering high-quality results while collaborating effectively with others. My achievements include maintaining and leading successful team projects and demonstrating a commitment to continuous growth and excellence. Improved service flow by training staff on POS and opening procedures while resolving guest issues and balancing drawers. Seeks to apply operational oversight and inventory control skills to a fast-paced retail or hospitality role.
Overview
2
2
Languages
5
5
years of professional experience
Work History
Host/Cashier Team Lead
Quarters at Los Angeles
07.2023 - 08.2025
- Managed reservations and maintained seating charts effectively.
- Resolved customer inquiries and issues promptly to enhance satisfaction.
- Collaborated with team members to ensure smooth service flow.
- Managed incoming calls during peak shifts to ensure efficient communication.
- Balanced cash drawers at the end of each shift.
- Executed administrative tasks like filing and message taking to support team operations.
- Trained new hosts on POS seating modules and opening procedures to shorten ramp-up time.
- Reconciled daily cash drawer and credit receipts, flagging discrepancies for manager review.
Crew Supervisor
Chipotle at Los Angeles
01.2021 - 08.2022
- Supervised daily operations and ensured team adherence to safety protocols.
- Coordinated staff schedules to enhance workflow efficiency and achieve production targets.
- Trained new crew members on operational procedures and equipment use.
- Monitored inventory levels and reported shortages to management promptly.
- Maintained inventory levels of supplies, materials, tools, and equipment needed for daily operations.
- Monitored production goals set by management and implemented corrective actions to address shortfalls.
- Supervised 12 warehouse crew members during nightly shifts, assigning zones and verifying completed tasks.
- Coached underperforming crew members with one-on-one feedback sessions, improving punctuality and task completion.
Education
Bachelor of Science - Business Administration and Management
University of Oregon
Eugene09.2026
Skills
- Data Analysis
- Inventory Management
- Cash Handling
- Point of Sale Systems
- Scheduling Software
- Team Collaboration
- Leadership
- Data Entry
- Sales Forecasting
- Quality Control
- Excel
- Negotiation
- Report Generation
- Equipment Maintenance
- Database Management
- Supply Chain Optimization
Languages
English (Native)
Korean (Native)
Custom section
- The President's Volunteer Service Award
- Recognized nationally, given for meeting the highest criteria in volunteering
National Honor Society
NHS recognizes academic and professional performance at the highest level
Affiliations
Theta Chi
American Marketing Association
Timeline
Host/Cashier Team Lead
Quarters at Los Angeles
07.2023 - 08.2025
Crew Supervisor
Chipotle at Los Angeles
01.2021 - 08.2022
Bachelor of Science - Business Administration and Management
University of Oregon