Benjamin Morse
Thornville
Summary
Skilled Account Manager and Commercial HVAC Service Technician with a proven track record at Applied Mechanical Systems, enhancing client satisfaction and retention through exceptional customer service and strong relationship building. Expert in account management and teamwork, adept at resolving complex issues and ensuring client loyalty. Demonstrates mastery in diagnosing and servicing HVAC systems, prioritizing safety and efficiency.
Overview
28
28
years of professional experience
1
1
Certification
Work History
Account Manager, Consultant
Applied Mechanical Systems
07.2021 - Current
- Increased client satisfaction by building strong relationships and addressing their needs promptly.
- Maintained high client retention rate by providing exceptional customer service and anticipating client needs.
- Managed a diverse portfolio of accounts, ensuring timely communication and effective problem resolution.
- Successfully resolved escalated issues, preventing potential loss of valuable clients while maintaining positive relationships with all parties involved.
Commercial HVAC Service Technician
Entervise
08.2017 - 06.2021
Commercial HVAC Service Technician
Comfortrol
08.2012 - 06.2017
Commercial HVAC Service Technician
Speer Mechanical
07.1998 - 07.2012
- Explained diagnostic findings to customers and outlined repair or service options.
- Installed new equipment and explained operation and routine maintenance protocols to customers.
- Inspected equipment to diagnose operational issues.
- Adhered to safety protocols and policies to reduce workplace hazards.
Commercial HVAC Service Technician
Air Craft Heating and Air Conditioning
06.1997 - 07.1998
- Explained diagnostic findings to customers and outlined repair or service options.
- Installed new equipment and explained operation and routine maintenance protocols to customers.
- Inspected equipment to diagnose operational issues.
- Adhered to safety protocols and policies to reduce workplace hazards.
Education
High School Diploma -
Plumbers And Pipefitters Local 189 Apprenticeship
Columbus, OH06-2002
High School Diploma -
Owens Community College
Perrysburg, OH05-2002
Skills
- Account management
- Customer service
- Teamwork and collaboration
- Client relations
Accomplishments
I graduated from the Plumbers Pipefitters and Service Tech. apprenticeship school program and worked my way up to journeyman status within the local 189 union as a commercial service technician.
Certification
EPA Core, type 1,2 and 3
Timeline
Account Manager, Consultant
Applied Mechanical Systems
07.2021 - Current
Commercial HVAC Service Technician
Entervise
08.2017 - 06.2021
Commercial HVAC Service Technician
Comfortrol
08.2012 - 06.2017
Commercial HVAC Service Technician
Speer Mechanical
07.1998 - 07.2012
Commercial HVAC Service Technician
Air Craft Heating and Air Conditioning
06.1997 - 07.1998
High School Diploma -
Plumbers And Pipefitters Local 189 Apprenticeship
High School Diploma -
Owens Community College
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