Sarah Connor
Shrewsbury,MA
Summary
Dynamic Account Manager offering expertise in building partnerships, retaining key accounts and enhancing profit channels. Strong leader with proficiency in growing professional network, influencing decision-makers and devising successful strategies. Collaborative and strategic team leader with robust background in customer relationship management.
Overview
5
5
years of professional experience
Work History
Account Manager/Sales Consultant
Endless Energy
04.2022 - 01.2024
- Meet with customers in their homes to consult about their heating a cooling needs, Mass Save incentives, comfort, and options
- Follow sale from consultation through installation and follow up for satisfaction and referrals.
- Increased client satisfaction by building strong relationships and addressing their needs promptly.
- Managed a diverse portfolio of accounts, ensuring timely communication and effective problem resolution.
- Conducted regular account reviews to identify areas for improvement and ensure continued success.
Sales Consultant
National Floors Direct
01.2021 - 04.2022
- Boosted customer satisfaction by providing personalized consultations and tailored product recommendations.
- Strengthened brand reputation by delivering superior customer experiences that fostered loyalty and repeat business.
- Facilitated smooth transactions by efficiently handling paperwork, processing payments, and addressing any concerns or questions from the client promptly.
- Enhanced team performance by sharing successful sales strategies and best practices in regular team meetings.
- Conducted comprehensive product demonstrations for clients, resulting in increased understanding of features and benefits.
Sales Consultant
LeafGuard
08.2019 - 11.2020
- Consulted with customers in their homes using a 10 step sales presentation and script
- Measured and designed gutter systems
- Developed long-lasting client relationships by consistently exceeding expectations with exceptional service.
- Conducted comprehensive product demonstrations for clients, resulting in increased understanding of features and benefits.
- Attended ongoing training sessions to stay current on industry trends, market conditions, and product offerings – applying knowledge gained to better serve customers.
Business Development Manager
Agera Energy
09.2018 - 08.2019
- Increased client base by identifying new business opportunities and cultivating strong relationships with key decisionmakers.
- Conducted comprehensive market research and analysis to identify emerging trends and potential areas of expansion.
- Collaborated closely with marketing teams to develop targeted campaigns that generated high-quality leads for the sales pipeline.
- Leveraged industry events to network with potential clients, generating significant brand exposure and driving new business acquisition efforts.
Education
J.D. - Law
University of Connecticut School of Law
West Hartford, CT05.2000
Bachelor of Arts, summa cum laude - Legal Studies
University of Massachusetts at Amherst
Amherst, MA05.1997
Skills
- Business Development
- Brand Management
- Schedule Management
- Lead Prospecting
- Report Writing
- Account Development
- Account Management
- Customer Service
- Sales Development
- Client Relationship Management
- Contract Negotiation
- Converting Leads
- Coordinating Paperwork
- Goal-Oriented
- Overcoming Objections
- Relationship Building and Management
- Sales Expertise
- Qualifying Leads
- CRM Software
- Sales Tactics
Timeline
Account Manager/Sales Consultant
Endless Energy
04.2022 - 01.2024
Sales Consultant
National Floors Direct
01.2021 - 04.2022
Sales Consultant
LeafGuard
08.2019 - 11.2020
Business Development Manager
Agera Energy
09.2018 - 08.2019
J.D. - Law
University of Connecticut School of Law
Bachelor of Arts, summa cum laude - Legal Studies
University of Massachusetts at Amherst
Similar Profiles
Thalia LopezThalia Lopez
Customer Care Advisor at Endless EnergyCustomer Care Advisor at Endless Energy
Chad SullivanChad Sullivan
Senior Account Manager at Endless EnergySenior Account Manager at Endless Energy
SAMANTHA POIRIERSAMANTHA POIRIER
Administrative Assistant at ENDLESS MOUTAINS ENERGY PARTNERSAdministrative Assistant at ENDLESS MOUTAINS ENERGY PARTNERS
Mame NtiMame Nti
Account Receivable Specialist at UMass Memorial HealthAccount Receivable Specialist at UMass Memorial Health
Amy AlicandroAmy Alicandro
School Nurse at Worcester AcademySchool Nurse at Worcester Academy