CHRISTOPHER MENA
Miami
Summary
Results-driven Account Manager with proven success in managing client relationships, driving revenue growth, and implementing strategic initiatives. Strong skillset includes problem-solving, negotiation, and communication. In previous roles, made significant impact by improving processes for increased efficiency and customer satisfaction. Demonstrated ability to lead teams towards common goals while maintaining focus on bottom line results.
Customer-oriented general manager with several years of experience focused on increasing production and minimizing downtime. Adaptive and deadline-oriented with capacity to execute and complete multiple projects in high-stress environments. Meticulous leader and strategic planner with comprehensive managerial acumen.
Overview
31
31
years of professional experience
1990
1990
years of post-secondary education
1
1
Certification
Work History
Account Manager / Sales Consultant
Go Wine USA
Miami
01.2006 - 02.2024
- Prospect luxury condos to acquire membership sign ups
- Manage wine presentations, tastings and advantages to members
Account Manager / Sales Consultant
Vlasic Labs CBD
Miami
08.2022 - 10.2022
Account Manager / Sales Consultant
Consortium Wines & Spirits
Miami
12.2021 - 07.2022
Account Manager / Sales Consultant
Angels Share Wine Company
Miami
01.2020 - 11.2021
General Manager
Cebada Rooftop Restaurant
Coral Gables
03.2021 - 10.2021
- Responsible for all aspects of a full-service restaurant with weekly sales of up to $78,000
- Set up beverage program for a spirits, beer and wine bar
- Manage a team of 25+, plan monthly labor costs and run monthly P&L
Account Manager / Sales Consultant
Breakthru Beverage Group
Miami
10.2010 - 10.2019
- Conduct site visits to each account and identify opportunities, conduct necessary surveys, ensure national account compliance and deliver sales presentations, promotional products and inventory
- Perform staff education trainings and seminars
- Payment processing, account receivables, processing of credits and returns
- In depth customer service, handling customer issues and complaints and maintaining professional relationships with all clients and suppliers
Account Manager / Sales Consultant
Domaine Select Wine Estates
New York
03.2008 - 07.2010
Account Manager / Sales Consultant
Frederick Wildman & Sons
New York
06.2007 - 03.2008
Account Manager / Sales Consultant
Republic National Beverage Company
Miami
01.2006 - 05.2007
Managing Partner
Bonefish Grill
Miami
03.2003 - 08.2005
- Established the first Bonefish Grill in Miami and was responsible for all areas of management including P&L processing, accounting, payroll, purchasing, public relations, scheduling, events and food/wine trainings.
- Successfully maintained turnover rate below 25% annually
- Achieved profitability of $3.5 million in annual sales
- Spearheaded economic planning to increase yearly sales over 5% in fiscal year
- Successfully hired, managed, trained and supervised staff of 75+ employees
- Developed relationships and partnered with local charities and businesses
Manager
Outback Steakhouse INC
New York
01.2000 - 12.2003
- Responsible for all alcohol ordering and inventory on a weekly basis
- Oversee labor budgets, schedules and daily shift functions for a staff of 40+
Training Coordinator
Outback Steakhouse INC
01.2000 - 12.2003
- Responsible for directing and organizing teams of up to 9 trainers for new store openings
- Participated in over 20 new store openings in the United States and 6 international (Brazil, Mexico, Puerto Rico, Costa Rica, Argentina, China)
- Ordered all food, beverage, equipment and kitchenware
Regional / International Culinary Director
Outback Steakhouse INC
Miami
01.1996 - 12.2000
- Oversee all kitchen aspects in the South Florida region including quality control, recipe adherence, cleanliness, new product roll outs, monthly directional meetings, ongoing kitchen manager training and food costs
- Headed the South Florida region for catering special charity events
- Performed monthly evaluations of 10 restaurants
- Trained and evaluated all incoming managers
Kitchen Manager
Outback Steakhouse INC
New York
01.1994 - 12.1996
- Hired, trained and scheduled 20+ kitchen staff employees
- Ordered all food, beverage and supplies for a $3.7 million dollar a year restaurant
- Worked directly with shipping companies to ensure proper procurement of products
Assistant Kitchen Manager
Outback Steakhouse INC
New York
01.1993 - 12.1994
- Worked in all aspects of line cook positions (grilling, sauté, fry, salad, food preparation, expeditor)
- Assisted in all product ordering, kitchen procedures and maintaining kitchen cleanliness
Education
Some College - Business
Miami Dade College
Skills
- Customer Service
- Sales
- Training & Development
- Labor Cost Analysis
- Management
- P&L Management
- Operations
- Direct Sales
- Outside Sales
- Beverage Sales
- Purchasing
- Culinary Experience
- Kitchen Management
- Catering
- Event Management
- Business Development
- Procurement
- Vendor Relations
- Salesforce
- CRM Software
- Marketing
- Recruitment
- Hospitality
- Customer relationship management
Certification
- TABC Certified
- Food Handler Certifications
- Driver's License
Timeline
Account Manager / Sales Consultant
Vlasic Labs CBD
08.2022 - 10.2022
Account Manager / Sales Consultant
Consortium Wines & Spirits
12.2021 - 07.2022
General Manager
Cebada Rooftop Restaurant
03.2021 - 10.2021
Account Manager / Sales Consultant
Angels Share Wine Company
01.2020 - 11.2021
Account Manager / Sales Consultant
Breakthru Beverage Group
10.2010 - 10.2019
Account Manager / Sales Consultant
Domaine Select Wine Estates
03.2008 - 07.2010
Account Manager / Sales Consultant
Frederick Wildman & Sons
06.2007 - 03.2008
Account Manager / Sales Consultant
Go Wine USA
01.2006 - 02.2024
Account Manager / Sales Consultant
Republic National Beverage Company
01.2006 - 05.2007
Managing Partner
Bonefish Grill
03.2003 - 08.2005
Manager
Outback Steakhouse INC
01.2000 - 12.2003
Training Coordinator
Outback Steakhouse INC
01.2000 - 12.2003
Regional / International Culinary Director
Outback Steakhouse INC
01.1996 - 12.2000
Kitchen Manager
Outback Steakhouse INC
01.1994 - 12.1996
Assistant Kitchen Manager
Outback Steakhouse INC
01.1993 - 12.1994
Some College - Business
Miami Dade College