Benjamin Nein
Coatesville,PA
Summary
Versatile and skilled IT professional with a unique blend of expertise in GIS analysis and IT service help desk support. Currently excelling as a GIS analyst, leveraging strong problem-solving skills and technical acumen to deliver insightful geospatial solutions. Previously thrived as a Technical Services Specialist, providing exceptional technical support and resolving complex hardware, software, and network issues to a staff of 35. Adept at communicating complex technical concepts to non-technical stakeholders. Seeking to leverage this diverse skill set to contribute to the success of a forward-thinking organization.
Overview
4
4
years of professional experience
Work History
GIS Analyst
Trimble Maps
11.2022 - Current
- Enhance GIS data accuracy of our product by conducting comprehensive spatial analysis and data validation on road networks in all 50 states
- Streamline geospatial processes by developing custom SQL scripts and plugins allowing for effective time management
- Create and update training materials and computer setup guides for new hires
Technical Services Specialist
Chester County Planning Commission
02.2020 - 11.2022
- Implemented successful work from home operating procedure for staff of 35 during COVID
- Effectively trained staff members on new software capabilities such as Office 365, ArcMap, and Zoom
- Facilitated optimal employee performance by offering solutions to computer hardware and Windows/Mac operating system disruptions
Computer Technician
West Chester Computer Doctors
10.2019 - 02.2020
- Successfully performed computer hardware and software repairs such as hard drive recovery, data recovery, and restoring operating system stability
- Managed customer waitlist, prioritizing tasks based on urgency and importance, and consistently delivered high-quality service to maintain customer satisfaction
- Provided customers with alternative options for computer replacements, offering expert advice and recommendations based on their needs and market value of computer parts
Education
M.S - Geography - GIS Emphasis
West Chester University
West Chester, PA05.2020
B.S - Urban Planning - Magna Cum Laude 3.7 GPA - GIS Emphasis
West Chester University
West Chester, PA05.2019
Timeline
GIS Analyst
Trimble Maps
11.2022 - Current
Technical Services Specialist
Chester County Planning Commission
02.2020 - 11.2022
Computer Technician
West Chester Computer Doctors
10.2019 - 02.2020
M.S - Geography - GIS Emphasis
West Chester University
B.S - Urban Planning - Magna Cum Laude 3.7 GPA - GIS Emphasis
West Chester University
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