Summary
Overview
Work History
Education
Skills
Timeline
Generic

Benjamin Nielsen

Lansing,MI

Summary

Highly motivated Salesman with extensive expertise in musical instruments and audio technology. Passionate about the music industry, I am looking to advance my career in a fast-paced and professional environment, leveraging my product knowledge and strong sales skills to contribute to organizational success and growth.

Overview

8
8
years of professional experience

Work History

Sales Representative

Elderly Instruments
09.2023 - Current
  • Greet customers and provide exceptional service, helping them select the right instruments and accessories for their needs.
  • Offer personalized recommendations, ensuring customers have a positive and informed shopping experience.
  • Answer phone calls and assist customers worldwide in selecting and purchasing the correct gear.
  • Demonstrate expertise in a wide range of instruments, including amps, electric and acoustic guitars, banjos, mandolins, ukuleles, and accessories.
  • Assist with stocking shelves, dusting instruments, and performing general cleaning duties to ensure the store remains organized and presentable.

Sales Engineer

Sweetwater Sound
03.2020 - 07.2023
  • Managed a book of business with over 3,000 customers, providing personalized service to build long-term relationships and help clients achieve their musical goals.
  • Worked one-on-one with customers, offering tailored recommendations and ensuring their needs were met throughout the buying process.
  • Proactively prospected and identified potential customers through outreach, referrals, and networking.
  • Received in-depth training via Sweetwater University from industry experts, developing a broad knowledge of musical instruments and audio technology.
  • Assisted customers with a wide variety of inquiries, from beginner guitar setups to complex audio systems for churches and music venues.

Sales Apprentice

Sweetwater Sound
05.2019 - 03.2020
  • Assisted a Sales Engineer in organizing and maintaining customer accounts.
  • Built and managed bookmarks of customers who had not made recent purchases or contact, identifying opportunities to re-engage and increase sales.
  • Proactively learned Sweetwater's software systems
  • Worked towards advancing to a Sales Engineer role, expanding knowledge of musical instruments and audio technology through Sweetwater University training.

Delivery Driver

Pizza Hut
02.2017 - 03.2019
  • Delivered food to customers in a timely and professional manner
  • Took orders over the phone
  • Assisted in the kitchen and dining area by washing dishes

Education

Associate of Science - Audio Engineering

Vincennes University
Vincennes, IN
04-2019

Skills

  • Customer service
  • Relationship building
  • Prospecting skills
  • Sales expertise
  • Technology proficient
  • Telecommunications experience

Timeline

Sales Representative

Elderly Instruments
09.2023 - Current

Sales Engineer

Sweetwater Sound
03.2020 - 07.2023

Sales Apprentice

Sweetwater Sound
05.2019 - 03.2020

Delivery Driver

Pizza Hut
02.2017 - 03.2019

Associate of Science - Audio Engineering

Vincennes University

Similar Profiles

CREATE PROFILE
Benjamin Nielsen