Benjamin Nieves Rivera
Brownsville,TX
Summary
Committed to ensuring customer satisfaction by providing exceptional service and unmatched support. Proficient in utilizing customer service best practices and adept at exploring different solutions to address customer needs effectively.
Overview
8
8
years of professional experience
Work History
CPI Investigator
Dept Of Family & Protective Services
2023.10 - 2024.01
- Collaborated with federal agencies on investigations.
- Carefully documented statements, observations, and evidentiary materials.
- Conducted interviews with witnesses and clients.
- Collected, analyzed, and interpreted information, documentation, and physical evidence associated with investigations.
- Conducted thorough face-to-face interviews with employers, families, neighbors, friends, and suspects and documented investigative findings.
- Managed 5 to 8 investigations daily.
- Documented findings and prepared detailed reports.
Automotive Sales Professional
Charlie Clark Nissan
2021.01 - 2021.11
- Demonstrated automobiles by explaining characteristics, capabilities, and features, taking test drives and explaining warranties and services.
- Responded to customer enquiries via telephone and email.
- Met customers on lot and in showroom to discuss available vehicles and options.
- Negotiated purchase prices and explained sales, warranty, and optional products.
Security Monitor
Comprehensive Health Services Inc.
2019.03 - 2020.06
- Reviewed camera and system feeds and alerted proper respondents regarding discrepancies.
- Permitted entry with escort for approved persons into secure locations.
- Participated in staff meetings, special events, and professional development activities.
- Monitored employee activities, confirming compliance with security regulations.
- Identified violators and escorted departing personnel to guard against theft of property.
- Contacted law enforcement in case of unauthorized persons, documents, and materials.
Psychiatric Nursing Assistant
Rio Grande State Center
2015.10 - 2017.04
- Enhanced patient stays by creating and maintaining visual calendar of social, recreational and education activities.
- Assisted staff members during emergency situations while maintaining professionalism and observational skills.
- Collaborated with facility psychiatrists to determine effectiveness of treatment and developed new treatment plans.
- Maintained patient rooms by making beds, sweeping units and wiping down surfaces.
- Adapted and adjusted patient medication dosages to optimize effectiveness and improve overall patient behavior.
Education
MBA - Marketing
Strayer University
Washington, DC06.2024
Bachelor of Science - Criminal Justice
Strayer University
Washington, DC09.2022
Skills
- Evidence processing
- Report Preparation
- Crime Prevention
- Ethical and honest
- Interview techniques
- Action planning
- Risk Analysis
- Calm in crisis situations
Languages
Spanish
Native or Bilingual
Timeline
CPI Investigator
Dept Of Family & Protective Services
2023.10 - 2024.01
Automotive Sales Professional
Charlie Clark Nissan
2021.01 - 2021.11
Security Monitor
Comprehensive Health Services Inc.
2019.03 - 2020.06
Psychiatric Nursing Assistant
Rio Grande State Center
2015.10 - 2017.04
MBA - Marketing
Strayer University
Bachelor of Science - Criminal Justice
Strayer University
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