Erin Brinkley
Dallas,TX
Summary
Dedicated professional with strong documentation practices and case management skills. Years of leadership and team work experience that has strengthened my ability to engage clients effectively and collaborate with teams to ensure policy compliance. Extensive experience in customer service practices and communicating effectively with customers, clients and community partners.
Overview
9
9
years of professional experience
Work History
CPI Investigator
Texas Department of Family Protective Services
Dallas, TX
03.2026 - Current
- Engaged directly with clients to assess and promote safety and well-being of children.
- Collaborated with law enforcement and community organizations to enhance support resources for clients.
- Documented findings in case management systems to ensure thorough review and informed decision-making.
Public Safety Officer
UT Southwestern
Dallas, TX
08.2024 - 03.2026
- Responded quickly to alarms, calls for assistance, emergencies, or reports of suspicious persons or activities.
- Assisted in training new officers on safety procedures and response techniques.
- Interacted professionally with students, faculty members, staff members, visitors, vendors and contractors in a courteous manner.
Basketball Coach
Fit Kids of America
Oceanside, California
12.2023 - 05.2024
- Led individual and group training sessions for diverse age groups.
- Fostered a positive team environment through effective communication strategies.
- Collaborated with parents to discuss player development and concerns.
Receptionist
Casa De Las Campanas, A Continuing Care Retirement Community
San Diego, California
12.2022 - 05.2024
- Greeted residents and visitors warmly, providing a welcoming environment.
- Managed incoming calls and directed inquiries to appropriate departments.
- Assisted with administrative tasks, including filing and data entry.
Surface Warfare Officer
United States Navy, USN
San Diego, California
06.2021 - 05.2024
- Led damage control drills to enhance crew response during emergencies.
- Conducted inspections of equipment to maintain operational integrity and safety.
- Advocated for personnel welfare while ensuring the highest standards of professional conduct were maintained onboard.
Sales Associate
Pandora Jewelry
Cedar Hill, Texas
12.2017 - 01.2021
- Initiated customer interactions to assist and deliver exceptional service, fostering positive shopping experiences.
- Resolved customer inquiries and complaints with professionalism and empathy.
- Managed inventory levels and organized displays to optimize product visibility for increased customer engagement.
Education
Bachelor of Science - Criminal Justice
Southern Arkansas University
Magnolia, AR06-2020
Skills
- Case management
- Documentation management
- Regulatory compliance
- Report writing
- Records management
- Client advocacy
- Customer service
- Customer interaction
- Team collaboration
- Effective communication
- Time management
- Microsoft Office proficiency
- Microsoft Office proficiency
Accomplishments
- Service Excellence Award, Casa de las Campanas, 2023-2024
- Sales Associate of the Quarter, Pandora Jewelry, 4th quarter 2018
- Graduated College Cum Laude, June 2020
Timeline
CPI Investigator
Texas Department of Family Protective Services
03.2026 - Current
Public Safety Officer
UT Southwestern
08.2024 - 03.2026
Basketball Coach
Fit Kids of America
12.2023 - 05.2024
Receptionist
Casa De Las Campanas, A Continuing Care Retirement Community
12.2022 - 05.2024
Surface Warfare Officer
United States Navy, USN
06.2021 - 05.2024
Sales Associate
Pandora Jewelry
12.2017 - 01.2021
Bachelor of Science - Criminal Justice
Southern Arkansas University