Dynamic Operations Manager with a strong focus on performance management and cross-company communication. Successfully analyzed performance metrics to drive process improvements, leading to enhanced productivity and ability to fix and forecast problems. With experience in all levels of the Fedex organization.
Work History
Operations Manager
2 Years 7 Months
FedEx Corporation | 01.2024 - Current
Operations manager of the FFTA/LUKA station. Fluent in all Data systems, with interest in AI and drive of productivity.
Coordinated cross-company communication to resolve logistical challenges with Network 2.0 Merger.
Analyzed performance metrics to identify areas for process improvement and cost reduction on routes and package handling.
Facilitated regular team meetings to discuss progress, challenges, and safety among employees.
Supervised operations staff and kept employees compliant with company policies and procedures
Empowered employees to take ownership of their responsibilities, leading to increased accountability and improved performance on routes and sort.
Analyzed and reported on key performance metrics to senior management, Trained in all systems of FeDex data reporting.
Oversaw facility maintenance, ensuring optimal functionality of equipment and Safety in different Fedex facilities.
Achieved higher employee retention rates by fostering a positive work environment and providing opportunities for professional growth.
Trained and guided team members to maintain high productivity and performance metrics.
Tracked trends and suggested enhancements to both challenge and refine the the company's product offerings.
RTDA Truck Driver
9 Years 11 Months
FedEx Corporation | 02.2014 - 01.2024
Operated 18-wheeler trucks for timely delivery of packages across designated routes.
Conducted pre-trip and post-trip inspections to ensure vehicle safety and compliance.
Trained new drivers on safe driving practices and company policies.
Trained new drivers throughout the Fedex process Pre and Post 40 training.
Guided new drivers through the state CDL testing.
Multiple year winner and top 5 finisher of NTDC safe driving events.
Courier
6 Years 8 Months
FedEx Corporation | 06.2007 - 02.2014
Delivered packages efficiently, ensuring timely arrival and adherence to delivery schedules.
Maintained accurate records of deliveries, documenting any discrepancies or issues for resolution.
Trained new couriers on safety protocols and company policies, enhancing team performance and compliance.
Managed high-volume workloads during peak seasons while maintaining quality service standards.
Completed daily delivery assignments while adhering to strict time constraints, ensuring consistent service quality.
Ramp Handler
2 Years 7 Months
FedEx Corporation | 11.2004 - 06.2007
Operated material handling equipment to ensure efficient package movement and processing.
Trained new handlers on best practices for package handling and safety procedures.
Operated Aircraft loading and unloading Equipment
Coordinated the loading of ULDs onto the aircraft, while maintaining weight and balance of the aircraft.
Education
Associate of Science - Business Administration And Management
Indiana University, Southeast | Lawrenceburg, IN | 05-2005
Skills
Operations management
Famis
Dimensions
Fwr
Eops
Valet
Vtrack
Ftrack
Nauto
DSM
PowerBi
Data analysis
Performance monitoring
KPI tracking
Operational efficiency
Workflow optimization
Project planning
Data visualization
Team leadership
Staff management
Time management
Strategic planning
MS office
Operations monitoring
Timeline
Operations Manager
FedEx Corporation
01.2024 - CurrentRead More
RTDA Truck Driver
FedEx Corporation
02.2014 - 01.2024Read More
Courier
FedEx Corporation
06.2007 - 02.2014Read More
Ramp Handler
FedEx Corporation
11.2004 - 06.2007Read More
Indiana University, Southeast
Associate of Science from Business Administration And Management