Benjamin Nugent
Summary
Highly motivated individual with 17 years of insurance industry experience. Seeking to apply my proven skills to help build and maintain relationships with our raving fans for Holman Automotive
Overview
20
20
years of professional experience
Work History
Senior Subrogation Specialist
Holman Automotive
06.2013 - Current
- Investigates claims to determine liability and potential for subrogation
- Gathers evidence including police reports, witness statements, dash camera footage, and scene photos to prove liability and increase maximum recovery efforts in the event files go to intercompany arbitration or litigation
- Communicates with Holman drivers, third-party claimants, attorneys and other relevant parties while keeping our clients informed regarding the recovery status of their claims
- Collaborates closely with internal departments such as Claims Coordinators and First Notice of Loss Technicians to ensure a smooth claims process from origination to resolution
- Ensures all activities comply with relevant negligence laws, statutes, regulations and company policies
- Assesses damage to confirm a true total loss taking into consideration the applicable state's total loss threshold, industry standards and market conditions
- Recovered over $28 million in my eleven plus years as a Subrogation Specialist for our clients all while providing the highest levels of customer service and maintaining client relationships
- Work closely with vendors GCM to recover DV and LOU
- Monitor files with Subro IQ to recover on all claims sent to collections
- Responsible for the training and mentoring of new employees on the subrogation team
Information Technology Sales / Recruiting
Patriot Consulting, Inc.
03.2011 - 09.2012
- Consulted and staffed senior level information technology contractors for enterprise level roles
- Organized interviews between contractors and hiring managers, including phone interviews and travel
- Properly executed contracts between all parties involved in the hiring process
- Negotiated rates/salary between Patriot Consulting, the hiring company and the contractor
- Built relationships with IT Directors and hiring managers for companies in various fields including cable networks, retail and technology firms
Insurance Sales Specialist / Underwriter
American Collectors Insurance Co.
08.2010 - 03.2011
- Sold collector auto insurance to existing policy holders and potential prospects
- Counseled and advised current and prospective policy holders to suggest adequate levels of coverage
- Processed and underwrote all new business and endorsements
- Reviewed online submissions for completeness and processed and underwrote requests
- Handled incoming service calls pertaining to initial claim reports, accounting issues, quoting and binding
Senior Claims Adjuster
Liberty Mutual Insurance Co.
04.2005 - 06.2010
- Medically managed and investigated automobile claims for the following states: CT, DE, GA, FL, MD, NC, NJ, NY, SC, TN and Washington DC
- Initiated contact with all claimants/attorneys within 24 hours
- Set up vehicle inspections, direct repair shop services and rental assignments for insured/claimants
- Paid rental bills and estimates for customers, and invoices for independent appraisers
- Monitored claims for red flags / SIU Investigation
- Provided detailed customer service to individual claimants that sustained injury in an auto accident
- Set up independent medical examinations to ensure claimants received necessary medical treatment
- Monitored treatment of claimants through attorneys/providers and issued lost wages and essential services
- Trained and assisted fellow teammates
Education
Camden County College
Connecticut School Of Broadcasting
Skills
- Strong negotiation skills
- Effective communication
- Team leadership qualities
- Continuous learning mindset
Insurance Education & Licenses
New Jersey- Property, Casualty and Life Insurance License
I-CAR Platinum Certified
Timeline
Senior Subrogation Specialist
Holman Automotive
06.2013 - Current
Information Technology Sales / Recruiting
Patriot Consulting, Inc.
03.2011 - 09.2012
Insurance Sales Specialist / Underwriter
American Collectors Insurance Co.
08.2010 - 03.2011
Senior Claims Adjuster
Liberty Mutual Insurance Co.
04.2005 - 06.2010
Connecticut School Of Broadcasting
Camden County College
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