Benjamin Nwachukwu
Bowie,MD
Summary
Technology-inclined professional, possesses strong troubleshooting capabilities and customer-oriented attitude. Experienced in providing network,software support to users in developing and implementing technical solutions. Adept at analyzing system performance and security to drive optimal user experience. Possesses comprehensive knowledge of standard operating systems, networking protocols and technical support procedures. Skilled in identifying and resolving complex technical problems. To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.
Overview
10
10
years of professional experience
1
1
Certification
Work History
Help Desk Support Specialist
Thompsoncreek Windows
04.2016 - 01.2024
- Provided end-user system and equipment training.
- Used established procedures to identify critical customer and system issues and escalate problems to appropriate person or group.
- Responded to inquiries by phone, email and walk-up requests.
- Installed, configured and maintained computer systems and network connections.
- Ensured compliance with company policies regarding data security during interactions with customers.
- Provided support for network infrastructure and baseline configurations.
- Logged activities in tracking system to maintain accurate, timely records.
- Reduced ticket resolution time with thorough problem analysis and effective troubleshooting techniques.
- Create and monitor Firewall policies
- Using knowledge of LAN and WAN to construct company networks.
- Collaborating with other network support engineers to solve network malfunctions.
- Maintaining network security using cybersecurity acumen
- Performing regular network maintenance to keep the network at 100 percent efficiency
Network Engineer - Contract
TTM TECHNOLOGIES INC
Sterling, VA
04.2015 - 07.2016
- Enhanced security by implementing firewalls, VPNs, and access control systems.
- Provided detailed information on hardware and software products so that appropriate stakeholders could make suitable purchasing decisions.
- Provided security incident triage and response.
- Provided complete end-to-end engineering and installation of route-based IP network solutions.
- Oversaw network performance, making changes to boost overall efficiency and power.
- Assisted with implementation and support of network monitoring tools.
- Using knowledge of LAN and WAN to construct company networks
Collaborating with other network support engineers to solve network malfunctions
Assisting and educating employees on network hardware and software
Maintaining network security using cybersecurity acumen
Network Engineer - Contract
9-Solutions Inc.
Largo, MD
01.2014 - 02.2015
- Used strong analytical and problem-solving skills to develop effective solutions for challenging situations.
- Understanding of VMware administration e.g. build, clone, snapshot and network configuration.
- Experience with networking protocols, OSI MODEL, TCP/IP, NFS, SFTP, SMTP, SSH, DNS, SSL/TLS.
- Set up accounts and passwords for specific users with authorization to access networks.
- Established customized software infrastructures and installed server hardware.
- Assisted with the maintenance and monitoring of all data communications systems.
- Installed LANs WANs and established Intranet and Internet access.
- Ensured that all systems complied with applicable industry standards.
- Implemented security procedures to monitor network usage and security.
- Installed and maintained various network services and related equipment and devices.
- Oversaw software security procedures and restored protocols.
- Ensured that backup systems were properly maintained and prepared.
- Supported network and computing infrastructures.
- Responded to reports of network problems.
- Supported the administration of server’s server clusters and related equipment.
- Managed email set up spam controls and ensured that virus protection was up-to-date.
- Ensured that all key internal networks were operating efficiently.
- Retrieved lost or forgotten passwords for authorized users.
- Periodically assisted with help desk operations
Education
No Degree - Information Technology
Prince Georges Community College
Md12.2025
Bachelor of Science - Insurance And Risk Management
Imo State University
Nigeria01.2004
Skills
- Troubleshooting Network Issues
- System Performance Assessments
- Creative Issue Resolution
- Organizational Skills
Certification
Certificate in Computer Networking
Wireshark Certification
Introduction to Cybersecurity
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Work Preference
Work Type
Full TimeContract WorkInternshipLocation Preference
On-SiteRemoteHybridImportant To Me
Career advancementCompany CultureWork-life balanceHealthcare benefits401k matchWork from home optionPersonal development programsTeam Building / Company RetreatsPaid sick leaveTimeline
Help Desk Support Specialist
Thompsoncreek Windows
04.2016 - 01.2024
Network Engineer - Contract
TTM TECHNOLOGIES INC
04.2015 - 07.2016
Network Engineer - Contract
9-Solutions Inc.
01.2014 - 02.2015
No Degree - Information Technology
Prince Georges Community College
Bachelor of Science - Insurance And Risk Management
Imo State University
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