Benjamin Nwachukwu
Bowie,MD
Summary
Caring Residential Counselor with experience supporting independence through daily living skills coaching. Diligent when enhancing residents' mental health and social needs. Focused on meeting resident life plan goals by teaching positive habits, safety tips and time management. Dedicated to encouraging well-suited hobbies and leisure activities.
Overview
10
10
years of professional experience
1
1
Certification
Work History
Residential Counselor
Epic Health Services
Brandywine, MD
04.2023 - Current
- Provided guidance and support to clients in need of assistance with daily living skills.
- Facilitated group meetings, activities, and workshops for clients to help them develop social and interpersonal skills.
- Monitored client progress, documented observations, and reported changes in behavior to supervisors.
- Assisted with crisis intervention services when needed.
- Provided transportation for clients as needed to appointments or other activities outside the residence.
- Participated in team meetings to discuss updates on client progress as well as strategies for improvement.
- Performed regular room checks for cleanliness standards as well as security purposes.
- Enforced rules and regulations for smooth and orderly operation of residential programs.
Residential Counselor
Living Hope Inc
Greenbelt, MD
06.2018 - 10.2023
- Coordinated weekly house meetings where residents can express concerns or share ideas.
- Participated in team meetings to discuss updates on client progress as well as strategies for improvement.
- Provided guidance and support to clients in need of assistance with daily living skills.
- Monitored client progress, documented observations, and reported changes in behavior to supervisors.
- Conferred with medical personnel to better understand backgrounds and needs of individual residents.
- Developed and deepened relationships with residents and fellow staff.
Sales Support Specialist
Thompson Creek Window Company
Lanham, MD
02.2015 - 12.2020
- Answered customer inquiries regarding products, pricing, and availability.
- Provided technical assistance to customers in configuring product settings.
- Maintained accurate records of customer orders and inquiries.
- Resolved order issues by consulting with appropriate departments.
- Tracked sales leads and opportunities within the company's CRM system.
- Developed relationships with key clients to ensure satisfaction and repeat business.
- Created detailed reports on customer feedback and sales trends.
- Scheduled meetings between sales representatives and potential clients.
Education
Associate of Applied Science - Information Technology
Prince George's Community College
Upper Marlboro, MDSkills
- Patient Education
- Safety Management
- Client Advocacy
- De-Escalation Techniques
- Supply Replenishment
- Progress Monitoring
- Staff Communication
Certification
Certified Nursing (CNA) Certified Medical Assistant (CMT), CPR, First Aid
Timeline
Residential Counselor
Epic Health Services
04.2023 - Current
Residential Counselor
Living Hope Inc
06.2018 - 10.2023
Sales Support Specialist
Thompson Creek Window Company
02.2015 - 12.2020
Certified Nursing (CNA) Certified Medical Assistant (CMT), CPR, First Aid
Associate of Applied Science - Information Technology
Prince George's Community College
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