Benjamin Olson
Beavercreek,OH
Summary
Dynamic professional with a proven track record at Wright-Patt Credit Union, excelling in exceptional communication and relationship building. Enhanced member satisfaction through tailored service strategies, maximizing resource utilization. I foster positive environments and optimize workflows, ensuring high-quality service and repeat business.
Experienced with member engagement and service optimization. Utilizes effective communication to address and resolve member concerns. Track record of enhancing member satisfaction through proactive problem-solving.
Overview
6
6
years of professional experience
Work History
Member Experience Representative
Wright-Patt Credit Union
03.2025 - Current
- Provided ongoing support to members by promptly answering inquiries and offering tailored assistance when needed.
- Enhanced member experience by implementing personalized service strategies and addressing individual needs.
- Participated in periodic meetings and reviewed company newsletters and briefings on current and ongoing trends, updates to procedure, and more.
- Educated members about available resources and benefits associated with their memberships, maximizing utilization rates across various services provided by the organization.
- Assisted members with warmth and accuracy.
Assistant Manager
O'Reilly Auto Parts
05.2021 - 03.2025
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Maintained a clean, safe, and organized store environment to enhance the customer experience.
- Developed strong working relationships with staff, fostering a positive work environment.
- Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
- Assisted in performing sales calls, contacting professional customers and finding needs and pinning unspoken requests.
- Generated repeat business through exceptional customer service.
Delivery Driver
Papa Johns
01.2020 - 05.2021
- Completed on-time deliveries by choosing best and most efficient routes.
- Improved customer satisfaction by ensuring timely and accurate deliveries of products.
- Maintained upbeat, positive attitude in busy, customer-focused environment.
- Managed customer inquiries and complaints in polite and professional manner.
Education
High School Diploma -
Beavercreek High School
Beavercreek, OH06-2013
Skills
- Exceptional communication
- CRM software expertise
- Performance tracking
- Brand representation
- Customer service
- Relationship building
- Workflow optimization
Timeline
Member Experience Representative
Wright-Patt Credit Union
03.2025 - Current
Assistant Manager
O'Reilly Auto Parts
05.2021 - 03.2025
Delivery Driver
Papa Johns
01.2020 - 05.2021
High School Diploma -
Beavercreek High School
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