Benjamin Owens
Rocky Top,TN
Summary
Seasoned Funeral Director offering 10 years in private funeral homes. Extensive business, finance and operations management experience. Dedicated Funeral Director offering broad range of experience in the funeral services industry. Devoted to delivering exceptional service to grief-stricken families. Committed job seeker with a history of meeting company needs with consistent and organized practices. Skilled in working under pressure and adapting to new situations and challenges to best enhance the organizational brand.
Overview
10
10
years of professional experience
1
1
Certification
Work History
Funeral Director / Emablmer
Hatmaker Funeral Home
Rocky Top, TN
08.2014 - Current
- Assisted in pre-arranging funerals with clients.
- Organized funeral services and memorials, including arranging for clergy, pallbearers, flowers, music and other necessary items.
- Maintained records of all contracts, payments and services provided.
- Prepared obituaries for publication in local newspapers.
- Coordinated arrangements with cemeteries or crematories for interment or cremation of remains.
- Advised families on applicable laws regarding disposition of human remains.
- Arranged transportation of body from place of death to funeral home.
- Managed ordering and inventorying of caskets, urns and other related merchandise.
- Conducted postmortem care such as embalming and dressing the deceased for viewing or burial.
- Performed administrative duties such as answering phones, filing paperwork and completing forms.
- Prepared legal documents such as death certificates and permits for burial or cremation.
- Met with client families to discuss service options and pricing plans.
- Facilitated final disposition planning by providing resources about cemetery plots or mausoleum spaces.
- Supervised staff on duty during viewings, funerals or memorial services.
- Participated in continuing education courses to maintain licensure requirements.
- Provided support to colleagues during times of high volume activity.
- Created meaningful tribute videos featuring photographs and audio recordings of the deceased.
- Removed deceased from place of death and transported to funeral home.
- Completed and filed all necessary legal documentation quickly and accurately.
- Led and directed funeral and graveside services.
- Arranged for clergy members to perform funeral services.
- Obtained information to complete death certificates or burial permits.
- Offered counsel, comfort and support to loved ones during difficult times.
- Communicated with funeral attendees to provide information and facilitate organized services.
- Obtained doctors' signatures on death certificate to complete insurance claim forms.
- Utilized cosmetics and other resources to achieve best presentation results.
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
- Understood and followed oral and written directions.
- Demonstrated leadership by making improvements to work processes and helping to train others.
- Exceeded customer satisfaction by finding creative solutions to problems.
Education
Associate of Applied Science - Funeral Service and Mortuary Science
John A. Gupton Mortuary School
Nashville, TN08-2016
High School Diploma -
Anderson County High School
Clinton, TN08-2014
Skills
- Family Counseling
- Staff Scheduling
- Mortuary operations
- Embalming techniques
- Compassionate communication
- Licensed Embalmer in [ TN ]
- Restorative art
- Organizational Skills
- Self Motivation
- Multitasking
- Active Listening
- Adaptability
- Continuous Improvement
- Attention to Detail
- Teamwork and Collaboration
- Professional Demeanor
- Record-keeping
- Professionalism
- Reliability
- Adaptability and Flexibility
Certification
- Certificate of Passing Tennessee State Law and ordinances in Funeral industry
- License For Funeral Director in the State of Tennessee
- License for Embalming in the State of Tennessee
Affiliations
- Helping other Funeral homes in State of Tennessee with their funeral service needs with Embalming and Funeral Directing.
- Helping families with grave side services needs out of my own time to help them cheapen their costs during difficult time of need
References
References available upon request.
Timeline
Funeral Director / Emablmer
Hatmaker Funeral Home
08.2014 - Current
Associate of Applied Science - Funeral Service and Mortuary Science
John A. Gupton Mortuary School
High School Diploma -
Anderson County High School
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