Summary
Overview
Work History
Education
Skills
Accomplishments
Needlepointing; Creative Design in Fabrics & Landscaping Design; Creative Holiday Design
Timeline
Generic

D. Lee Moore

Phoenix,AZ

Summary

Devoted Funeral Director with extensive experience in industry and talent for consoling bereaved families. Patiently counsels families, as well as clients exploring pre-need future funeral options. Organized Licensed Funeral Director with over 49 years of assisting families with full-service funeral arrangements. Skilled at promoting professionalism and managing funeral personnel. Licensed Embalmer with cosmetology background working with funeral homes to provide caring, quality services to grieving families. Organized, detail-oriented and personable. Willing to work flexible schedule. Caring funeral expert driven to deliver exceptional and professional service to families in need. Committed to coordinating funeral services and offerings seamlessly to simplify funeral and burial process for grieving families. Knowledgeable perfectionist[Job Title] accomplished in planning and executing professional services. Understands needs of loved ones, different types of service plans and government-mandated documentation. Helps families say goodbye with dignity and support. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. Hardworking and passionate job seeker with strong organizational skills eager to secure entry-level Floral Design Specialist position. Ready to help team achieve company goals. Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy. To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.

Overview

34
34
years of professional experience

Work History

Funeral Director

Hansen Mortuaries & Cemetery
12.2003 - 01.2024
  • Displayed highest level of professionalism and sensitivity when dealing with grieving family members.
  • Arranged funeral/memorial services for grieving families to meet budget and memorialized instructions.
  • Promoted funeral service merchandise such as caskets, urns, outer burial containers and flowers.
  • Picked up deceased at private homes, hospitals and county morgues.
  • Secured [Number] positive customer testimonials by delivering superb client service.
  • Managed timing of floral deliveries for multiple services per day.

Cosmetologist

Owned
02.1990 - 06.1994
  • Kept work areas, tools, and equipment clean and properly sanitized to minimize disease transfer and health risk of shared environment.
  • Booked appointments, answered phones, greeted clients, handled payments, and created client service tickets.
  • Demonstrated high level of customer service to increase retention and satisfaction.
  • Supported reception desk, receiving phone calls, entering appointments, and collecting payments for services rendered.
  • Developed new techniques to improve appearance of customer and provide different looks.
  • Researched latest trends in hair and makeup to stay updated on color, style, and technique.
  • Built strong and lasting rapport with clients through consistent delivery of requested services and exceptional results.
  • Developed loyal following of clients by providing high-quality services.
  • Maintained regular client list and successfully handled walk-in customers.
  • Offered professional cuts, color services and extensions to salon customers.
  • Maintained high number of return customers through precise cutting, coloring and styling of clients' hair.
  • Increased revenue through effective customer service and inventory management.

Education

Floral Design Certification - Floral Design

American School of Floral Design Phoenix
Phoenix, AZ
2024

Design Cosmetologist - All Fields of Hair Design And Creativity

Indianapolis School of Cosmetology
Indianapolis
05.1980

Master of Science - Funeral Service And Mortuary Science

Indiana College of Mortuary Science
Indianapolis, IN
06.1974

Bachelor of Arts - Psychology & French

Butler Uni
06.1973

High School Diploma -

Warren Central High School
Indianapolis, IN
06.1968

Skills

  • Staff Scheduling
  • Funeral Planning
  • Grief Counseling
  • Cremations
  • Floral Design
  • Family Counseling
  • Mortuary Operations
  • OSHA Regulations
  • Empathetic
  • Regulatory Compliance
  • Licensed Cosmetologist
  • Service Sales

Accomplishments

  • Listed Among Whose Who in Vocational Schools [Award Name] Award in 1975.
  • Promoted from Funeral Director to Mortuary Manager within just 15 months of employment.
  • Supervised team of 25 staff members.

Needlepointing; Creative Design in Fabrics & Landscaping Design; Creative Holiday Design

Specialized in Needlepoint Tapestries.  Hand made and hand sewn fabric draperies.  Designed and created private landscape garden.

Timeline

Funeral Director

Hansen Mortuaries & Cemetery
12.2003 - 01.2024

Cosmetologist

Owned
02.1990 - 06.1994

Floral Design Certification - Floral Design

American School of Floral Design Phoenix

Design Cosmetologist - All Fields of Hair Design And Creativity

Indianapolis School of Cosmetology

Master of Science - Funeral Service And Mortuary Science

Indiana College of Mortuary Science

Bachelor of Arts - Psychology & French

Butler Uni

High School Diploma -

Warren Central High School
D. Lee Moore