Benjamin Palmer
Syracuse
Summary
Dynamic and results-driven professional with a strong background in employee mentoring and quality management at WinCo Foods. Proven ability to enhance team performance and customer satisfaction through effective communication and analytical skills. Committed to driving business development and fostering a collaborative work environment. Ambitious Management Trainee with customer-focused approach and strong desire to learn all aspects of Finance industry. Talented leader, communicator, and conflict manager with good multitasking and organizational skills.
Overview
4
4
years of professional experience
Work History
Manager in Training
WinCo Foods
11.2024 - Current
- Established open and professional relationships with team members which facilitated communication, quickly resolving issues, and conflicts.
- Assisted with onboarding of new employees by providing training and development resources.
- Gained knowledge of company policies, protocols and processes.
- Described product to customers and accurately explained details and care of merchandise.
- Handled day-to-day customer or client questions via telephone or email.
- Used company reports to analyze sales, gross profit and inventory activities.
- Used industry expertise, customer service skills and analytical nature to resolve customer concerns and promote loyalty.
Deli Clerk
WinCo Foods
12.2023 - 11.2024
- Cleaned and sanitized dishes and utensils, consistently keeping adequate supplies on hand for expected customer loads.
- Responded to telephone inquiries regarding available products and services and helped customers make appropriate choices.
- Prevented food spoilage by monitoring dates, rotating stock, and following proper storage procedures.
- Listened to customer requests and suggested additional menu items as appropriate to upsell products.
- Greeted customers at counter to fulfill requests and answer questions.
- Learned other teammates' work tasks to train as backup.
- Delivered exemplary customer service to guests, even in peak business periods to promote retention.
Cook/Server
WagsCap Food Services
05.2022 - 09.2023
- Changed and sanitized cutting boards, benches, and surfaces between tasks to avoid cross-contamination.
- Set up and prepared cooking supplies and workstations during opening and closing to maximize productivity.
- Prepared food items in compliance with recipes and portioning control guidelines.
- Created identical dishes numerous times daily with consistent care, attention to detail, and quality.
- Took food orders from cashiers and cooked items quickly to complete order items together and serve hot.
- Prepared multiple orders simultaneously during peak periods with high accuracy rate, maximizing customer satisfaction, and repeat business.
- Checked for quality, kept track of old and new items and rotated stock to confirm freshness of food and ingredients.
Cook/Cashier
Arctic Circle
06.2021 - 05.2022
- Maintained well-stocked stations with supplies and spices for maximum productivity.
- Communicated closely with servers to fully understand special orders for customers.
- Instructed new staff in proper food preparation, storage, use of kitchen equipment and sanitation.
- Managed time by organizing and prioritizing kitchen duties to prepare and serve food quickly.
- Maintained clean and organized work areas at all times to bring safety and quality to food preparation process.
- Measured and mixed ingredients according to precise recipes for best results.
- Worked closely with kitchen team to meet high demand with delicious, on-recipe foods.
Education
High School Diploma -
Utah Online
St. George, UT05-2023
Skills
- Business projections
- Employee mentoring
- Technical skills
- Staff leadership
- Quality management
- Business development
- Marketing promotions
- Customer Service
- Technology
Timeline
Manager in Training
WinCo Foods
11.2024 - Current
Deli Clerk
WinCo Foods
12.2023 - 11.2024
Cook/Server
WagsCap Food Services
05.2022 - 09.2023
Cook/Cashier
Arctic Circle
06.2021 - 05.2022
High School Diploma -
Utah Online
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