Benjamin Park
Plano,TX
Summary
I’m an aspiring cybersecurity analyst with a background in customer service, sales, and team leadership. My experience managing people, protecting sensitive customer data, and following strict compliance procedures has prepared me to succeed in security operations. I’m currently completing the Google Cybersecurity Professional Certificate to build hands-on technical skills in threat detection, risk management, and network defense.
Overview
5
5
years of professional experience
1
1
Certification
Work History
Sales Representative
Spectrum
Garland, TX
07.2025 - Current
- Developed and maintained strong customer relationships to drive sales growth.
- Conducted market research to identify new sales opportunities and target audiences.
- Collaborated with team members to create effective sales strategies and promotional campaigns.
- Trained and mentored junior sales staff on product knowledge and best practices.
- Protect sensitive customer information while managing accounts and transactions.
- Troubleshoot technical issues and explain solutions clearly to non-technical customers.
- Consistently meet and exceed sales goals in a regulated, compliance-driven environment.
Manager/Customer Service Representative
Mr. Donut
Plano, TX
08.2020 - 01.2026
- Led customer service team in resolving inquiries and complaints, enhancing overall customer satisfaction.
- Developed training programs for new staff, improving onboarding efficiency and service consistency.
- Implemented process improvements that reduced response times and streamlined communication with customers.
- Analyzed customer feedback to identify trends, driving initiatives that enhanced product offerings and services.
Head Cashier
Home Depot
Plano, TX
03.2025 - 07.2025
- Ensured accuracy and confidentiality in processing large volumes of financial transactions.
- Supervised and trained cashiers on compliance procedures and secure handling of customer data.
- Strengthened problem-solving and multitasking skills in a fast-paced retail setting.
Education
Bachelor of Science - Nursing
Collin College
Plano, TX07-2024
Skills
- Customer service
- Customer relations
- Customer relationship building
- Interpersonal communication skills
- Compliance
- Customer data handling
- Leadership & documentation
Certification
Google Cybersecurity Professional Certificate (In Progress, expected 2025)
Coursera – Coursework in network security, Linux, SIEM tools, threat detection, and incident response.
Languages
English
Native or Bilingual
Korean
Professional Working
Timeline
Sales Representative
Spectrum
07.2025 - Current
Head Cashier
Home Depot
03.2025 - 07.2025
Manager/Customer Service Representative
Mr. Donut
08.2020 - 01.2026
Bachelor of Science - Nursing
Collin College