Benjamin Pawson
Gahanna,OH
Summary
Hardworking professional with several years of professional driving experience. Well-organized in coordinating routes and loading vehicles. Excellent communication, customer service and multitasking skills with observant nature and strong safety focus. Valid license and clean driving history.
Efficient professional with strong planning and problem-solving abilities focused on meeting demanding schedules with optimal solutions. Good recordkeeping abilities with strong attention to detail and systematic approach to meeting all business needs and goals
Overview
24
24
years of professional experience
4
4
years of post-secondary education
Work History
Driver Associate
5 Star Logistics LLC
Etna, OH
2024.06 - Current
- Operated vehicles safely to transport packages efficiently.
- Conducted pre and post-trip inspections to ensure vehicle safety and readiness.
- Delivered packages to customers in a timely and efficient manner.
- Participated in training sessions regarding safe driving practices and defensive driving techniques.
- Managed time efficiently when making multiple stops along designated routes.
- Managed time effectively to meet tight delivery deadlines.
Collections Specialist
Bread Financial
Columbus, OH
2001.06 - 2023.03
- Managed customer accounts to ensure timely collection of outstanding payments.
- Communicated with clients to resolve billing inquiries and payment disputes.
- Utilized collection software to track overdue accounts and document interactions.
- Assisted in developing strategies for effective debt recovery and customer retention.
- Maintained accurate records of customer interactions and payment agreements.
- Assisted customers with financial hardship by offering alternative payment plans or other solutions that would benefit both parties.
- Maintained records of collection activities for each account, including contact attempts, payment arrangements and resolution status.
- Met demands of busy collections group by performing high volume of daily calls.
- Developed relationships with debtors to encourage timely payments while providing excellent customer service.
- Processed payments over phone and set up recurring drafts.
- Remained calm, stayed professional, and provided exceptional service on calls, even when interacting with difficult individuals.
- Completed skip traces on customers failing respond to collection efforts.
- Provided training and guidance to new collections staff on best practices and company policies.
Education
Bachelor of Fine Arts - Illustration
Columbus College of Art And Design
Columbus, OH 1996.08 - 2000.05
Skills
- Time management
- Account management
- Collection software usage
- Problem solving
- Effective communication
- Training others
- Conflict resolution
Timeline
Driver Associate
5 Star Logistics LLC
2024.06 - Current
Collections Specialist
Bread Financial
2001.06 - 2023.03
Bachelor of Fine Arts - Illustration
Columbus College of Art And Design
1996.08 - 2000.05