Benjamin Pelletier

• Demonstrated flexibility in adjusting schedules to accommodate unexpected staff shortages or increased workload demands.
• Reduced the occurrence of misdelivered mail by diligently verifying addresses before each dropoff.
• Sorted mail according to order of address appearance for easy access in field.
• Maintained accurate records of deliveries, undeliverable items, and forwarding addresses for seamless operations.

My duties as an ARC for the USPS were delivering packages such as Amazon and USPS packages to our customers in a timely manner. My responsibilties also included scanning each individual package with a scanner to ensure they were in proper route order for delivery. Each package was also scanned at the delivery point for each address.

My duties at this position were to assist customers in the sales of car parts, answering phones for customers as well as using computer skills to search our car database for matching car parts between different makers and models.

• Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
• Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
• Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
• Responded to customer requests for products, services, and company information.

• Met customer needs through polite, friendly and attentive service.
• Maintained a clean and safe workspace, ensuring proper sanitation protocols were followed.
• Handled cash drawer responsibly, accurately counting change and ensuring daily balances were correct.
• Helped customers complete purchases, locate items, and join reward programs.