Benjamin Pererva
Lancaster,SC
Summary
As an individual committed to growth and taking opportunities I strive to push myself into the diplomatic and political world. I am an extremely driven person who has the intention of far surpassing my own limitations and making a true difference on the international stage through political action and discussion.
Overview
4
4
years of professional experience
Work History
Customer Success Lead
Townsquare Interactive
Charlotte, North Carolina
10.2024 - Current
- Assisted with customer requests and answered questions to improve satisfaction.
- Identified needs of customers promptly and efficiently.
- Updated and maintained databases with current information.
- Exceeded customer satisfaction by finding creative solutions to problems.
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
- Organized and maintained a database of current and potential clients.
- Participated in brainstorming sessions to develop new ideas for business development initiatives.
- Analyzed client data and identified opportunities for growth.
Co-Founder
Homecore
Charlotte, NC
08.2023 - 05.2024
- Identified potential sales opportunities and referred them to appropriate personnel for follow-up.
- Participated in development of new products, services through collaboration with marketing, R&D teams.
- Maintained productive relationships and communication channels across organization.
- Evaluated existing systems and processes for effectiveness then proposed changes where necessary.
- Gathered data on competitors' pricing, products, and promotional activities.
- Collaborated with team members to develop effective sales plans.
- Developed key customer relationships to increase sales.
- Used excellent verbal skills to engage customers in conversation and effectively determine needs and requirements.
- Analyzed customer feedback to identify areas of improvement in product offerings.
- Conducted market research to identify selling possibilities and evaluate customer needs.
- Developed customized sales techniques to successfully sell and upsell services to new and existing clients.
- Negotiated deals and handled complaints or objections.
Assistant Soccer Coach
FC Carolinas
Waxhaw, North Carolina
04.2023 - 06.2023
- Assessed player abilities and assigned positions according to individual strengths.
- Collaborated with other coaches to help athletes reach their full potential.
- Suggested exercise modifications to individual athletes to avoid strain and injury.
- Maintained open and effective communication with players, parents, and staff to ensure a supportive network.
- Established and maintained a competitive and high-performing team culture.
Risk Advisor
Guided Insurance Solutions
Charlotte, North Carolina
03.2022 - 02.2023
- Collaborated closely with other departments within the organization to ensure smooth operations.
- Met with division leaders and consultants to discuss strategies to increase sales.
- Interviewed prospective clients to learn about financial needs and discuss existing coverage.
- Researched coverage and premium options and supplied clients with best coverage available for individual needs.
- Calculated premiums and established payment methods, receiving customer payments and issuing receipts.
- Monitored clients' insurance coverages to ensure changing needs were met.
- Engaged customers and provided high level of service by carefully explaining details about documents.
- Developed appropriate quotes based on risk information.
- Utilized industry software tools such as rating engines and quoting systems.
- Explained coverage options to potential policyholders, answering questions or concerns.
- Finalized and maintained personal lines insurance policies within agency.
- Provided advice to customers on insurance-related matters.
- Responded to customer inquiries and problems to promote great service.
- Pushed through objectives, persuading clients to purchase by applying advanced sales techniques.
- Served as a point of contact for customers throughout the life cycle of their policies.
Inside Sales Representative
Amerigas
Charlotte, North Carolina
01.2021 - 03.2022
- Produced sales documents, finalized deals and filed records.
- Prepared weekly reports summarizing sales activities, forecasts and performance metrics.
- Provided product information and demonstrations to customers via phone and online platforms.
- Coordinated with the logistics team to ensure timely delivery of products.
- Maintained and updated customer database with contact details and sales interaction history.
- Generated sales through outbound calling and lead follow-up efforts using scripts and other phone techniques.
- Responded promptly to customer inquiries and resolved issues to ensure customer satisfaction.
Education
Certificate - Lean Six Sigma Yellow Belt Professional
Six Sigma Global Institute
Charlotte, NC06-2024
Bachelor of Arts - Political Science
University of North Carolina At Charlotte
Charlotte, NC05-2024
License - 11v11 Grassroots Coaching
U.S Soccer Learning Center
Charlotte, NC04-2023
Associate of Arts -
Central Piedmont Community College
Charlotte, NC12-2021
Skills
- Organization and time management
- Analytical and critical thinking
- Flexible and adaptable
- Research
- Political risk assessment
- Political communication
- Media analysis
- Policy analysis
- Government relations
- Geopolitical analysis
- Campaign strategy
- International relations
- Speechwriting
- Opinion polling
Timeline
Customer Success Lead
Townsquare Interactive
10.2024 - Current
Co-Founder
Homecore
08.2023 - 05.2024
Assistant Soccer Coach
FC Carolinas
04.2023 - 06.2023
Risk Advisor
Guided Insurance Solutions
03.2022 - 02.2023
Inside Sales Representative
Amerigas
01.2021 - 03.2022
Certificate - Lean Six Sigma Yellow Belt Professional
Six Sigma Global Institute
Bachelor of Arts - Political Science
University of North Carolina At Charlotte
License - 11v11 Grassroots Coaching
U.S Soccer Learning Center
Associate of Arts -
Central Piedmont Community College