Benjamin Ramos
Oakland Gardens,NY
Summary
Dedicated & highly driven leader with a strong work ethic and the ability to build lasting relationships with clients and staff. Experienced in operations management, sales, budget development, staffing, new property openings and cost control. Adept at communicating effectively with customers, vendors, suppliers, and staff. Able to motivate employees to perform at their maximum potential.
Overview
25
25
years of professional experience
1
1
Certification
Work History
Executive General Manager
Anejo
New York, NY
11.2018 - Current
- Developed and implemented strategies to increase profitability, reduce costs, and maintain high customer satisfaction levels.
- Oversaw daily operations of the organization, including hiring, training, scheduling, budgeting, and problem resolution.
- Ensured compliance with all applicable laws and regulations related to the business operations.
- Collaborated with senior leadership team on strategic planning initiatives that would enhance operational efficiency.
- Directed cross-functional teams in developing new products or services as well as improving existing ones based on customer feedback.
- Maintained a positive work environment by setting clear expectations for employees and providing timely feedback on their performance.
- Evaluated current organizational structure, identified gaps in resources, and developed solutions to improve effectiveness.
- Managed relationships with external stakeholders such as customers, partners, investors, while representing the company at public events.
- Conducted employee evaluations to provide adequate feedback and recognize quality performance.
- Delivered exceptional client experiences through hands-on leadership of associates and managers.
- Complied with company policies and government regulations to prevent and detect rule violations and protect organization from fines and lawsuits.
- Identified opportunities for process improvements and collaborated with teams across departments to implement changes.
General Manager
Penthouse808 NYC
01.2013 - 09.2018
- Manage front & back of house restaurant operations for high-volume hotel rooftop restaurant & lounge
- Opened up & established SOPs for multiple F&B operations within the hotel including 2 Rooftops, Pool Club. Catering facilty for 500 people, breakfast & in room dining.
- Booked & executed private events for all venues
- Hired seasonal staff and oversaw training for over 100 staff members
- Maintained close relationship with owner & partners ensuring all goals were being met
Beverage Manager
Penthouse808 NYC
07.2012 - 01.2013
- Handle weekly inventory and vendor relations to ensure the timely and cost-effective purchasing of food, beverages, liquor, beer and small wares
Manager
ACE Restaurant Group NJ
10.2008 - 07.2012
- Manage front & Back of house restaurant operations for casual dining restaurant
- Established a solid foundation of restaurant opertions
Bar Manager
South City Grill NJ
06.1999 - 03.2002
- Responsible for creation, development, training, and maintenance of cocktail and beer lists for two locations
Education
Bachelor of Science in Economics -
St. Peter's College
01.2001
High School Diploma -
Parsippany Hills
01.1995
Skills
- P&L Management
- Customer Retention
- Branding
- Customer Relations
- Motivation
- Event Management and Promotion
- Vendor Negotiations
- Multimillion-Dollar P&L Management
- Operations Start-Up
- Multi-Unit Operation Management
Certification
- NYC Food Handler's License
Languages
Spanish
Limited
Timeline
Executive General Manager
Anejo
11.2018 - Current
General Manager
Penthouse808 NYC
01.2013 - 09.2018
Beverage Manager
Penthouse808 NYC
07.2012 - 01.2013
Manager
ACE Restaurant Group NJ
10.2008 - 07.2012
Bar Manager
South City Grill NJ
06.1999 - 03.2002
Bachelor of Science in Economics -
St. Peter's College
High School Diploma -
Parsippany Hills
Similar Profiles
Alyssa PilonAlyssa Pilon
Hostess at AnejoHostess at Anejo
Apostole MallisApostole Mallis
Bartender/ Server at AnejoBartender/ Server at Anejo
Noemi BadacsonyiNoemi Badacsonyi
Bartender at AnejoBartender at Anejo