Benjamin Razo
Bradley,IL
Summary
Proven leader in operations management, adept at fostering team development and enhancing customer satisfaction, notably at Benra Landscape Llc. Excelled in staff training and client relations, achieving significant productivity improvements. Skilled in decision-making and problem-solving, ensuring high levels of customer service and operational efficiency.
Overview
19
19
years of professional experience
Work History
Supervisor of Operations
Benra Landscape Llc
01.2016 - Current
- Evaluated staff performance regularly, offering constructive feedback designed to promote growth within their roles.
- Managed scheduling and workload distribution, maximizing productivity without overwhelming team members or compromising quality of work.
- Achieved high levels of customer satisfaction with consistent attention to detail and effective communication skills.
- Established clear expectations for team members, fostering a positive work environment through open communication and accountability.
Lead Operator
CMC Rebar
09.2013 - 09.2016
- Assigned tasks to team members based upon individual strengths and experience, realizing productivity and workflow improvements.
- Fostered a positive work environment, promoting open communication among team members to address concerns or suggestions for improvement.
- Supported management decision-making by compiling operational and production data into daily logs.
- Completed various testing procedures for optimum work performance.
Store Manager
O’Reilly Auto Parts
03.2011 - 11.2013
- Managed daily operations to ensure smooth functioning of the store, maintaining a clean, safe environment for customers and employees.
- Managed inventory control, cash control, and store opening and closing procedures.
- Addressed customer complaints promptly and professionally, resolving issues to maintain positive relationships with clientele.
- Managed store employees successfully in fast-paced environment through proactive communication and positive feedback.
Shop Supervisor
Greg’s Automotive
04.2005 - 09.2011
- Oversaw daily operations, ensuring that all tasks were completed accurately and on time.
- Developed strong team dynamics, fostering a positive work environment for all staff members.
- Mentored and trained new employees to ensure consistent service standards across the team.
- Checked incoming orders and organized new stock.
- Maintained a clean and organized shop floor, promoting an inviting atmosphere for customers.
- Ensured adherence to company policies, safety regulations, and local laws by educating staff about compliance requirements.
- Enhanced customer satisfaction by ensuring prompt resolution of complaints and inquiries.
Education
Associates - Law Enforcement
KCC
Kankakee, ILDiploma - General
Bradley High School
Bradley06.2004
Skills
- Team Development
- Maintenance Oversight
- Staff Evaluation
- Recruitment and hiring
- Team Leadership
- Customer Service
- Decision-Making
- Operations Management
- Staff Training
- Problem-Solving
- Employee Motivation
- Client Relations
- Customer Relationship Management
Languages
Spanish
Native or Bilingual
Timeline
Supervisor of Operations
Benra Landscape Llc
01.2016 - Current
Lead Operator
CMC Rebar
09.2013 - 09.2016
Store Manager
O’Reilly Auto Parts
03.2011 - 11.2013
Shop Supervisor
Greg’s Automotive
04.2005 - 09.2011
Associates - Law Enforcement
KCC
Diploma - General
Bradley High School