Benjamin Roberts

• Answered customer telephone calls promptly and appropriately handled needs.
• Greeted visitors and customers upon arrival, offered assistance, and answered questions to build rapport and retention.
• Maintained a professional and welcoming front desk area, setting a positive first impression for guests.
• Facilitated smooth operations during peak times with effective multitasking skills, managing multiple guest interactions simultaneously.
• Streamlined check-in and check-out processes for improved efficiency and customer experience.

• Enhanced client satisfaction by addressing concerns promptly and providing exceptional service.
• Generated additional sales opportunities with upselling and cross-selling techniques.
• Developed tailored solutions in response to unique customer needs, increasing overall satisfaction rates.
• Collaborated with cross-functional teams to identify and address customer needs.
• Created professional sales presentations and seminars to effectively demonstrate product features and competitive advantages.

• Educated clients on proper exercise techniques, reducing risk of injury during workouts.
• Motivated clients to stay on track with fitness goals with positive and friendly approach.
• Assisted clients with personal fitness goals through realistic objectives.
• Explained exercise modifications and contraindicated movements to participants with history of injury.
• Educated customers on preventive care, nutrition, fitness, stress management, and ergonomics.

• Resolved issues among crew members by using active listening and problem solving to quickly defuse tense situations.
• Used nets and fishing equipment to haul fish up from ocean, taking care to avoid snags and safety issues, which could negatively impact final hauls.
• Navigated adverse weather conditions skillfully, ensuring crew safety while maintaining a focus on productivity goals.
• Evaluated fishing equipment for malfunctions and performed repairs to bring machinery back into service.

Bundling logs for campers, and transported bundles to locations to be sold