Summary
Overview
Work History
Education
Skills
Affiliations
Timeline
Generic

Benjamin Roberts

Lockport,IL

Summary

Dynamic professional with a proven track record at UPS, excelling in quality assurance and materials handling. Demonstrated critical thinking and team collaboration skills to enhance operational efficiency. Committed to safety training and performance improvement, fostering a productive work environment while ensuring accurate package processing and timely deliveries.

Overview

9
9
years of professional experience

Work History

Package Handler

UPS
Addison, IL
10.2019 - Current
  • Maintained safe work environment by adhering to safety regulations.
  • Removed jams and unblocked conveyor systems to ensure continuous goods flow.
  • Tracked item movements using hand-held scanners and physical logs.
  • Verified shipping labels and information to prevent misdeliveries.
  • Assembled, sealed, and loaded packages onto designated trucks.
  • Collaborated with package handlers for prompt and accurate order delivery.
  • Communicated shipment delays and issues to supervisors regularly.
  • Trained new employees on safe practices and warehouse procedures.

Member Service Representative

Charter Fitness
03.2017 - 10.2019
  • Helped a large volume of customers every day with a positive attitude and focus on customer satisfaction.
  • Handled complaints with prompt, courteous service to uphold professional reputation.
  • Educated and engaged customers with new bank products and services.
  • Responded to customer calls and emails to answer questions about products and services.
  • Verified Customer identification and documentation.
  • Educated clients about fitness and health.

BMX Coach

The Hill BMX
Elgin, IL
05.2016 - 07.2019
  • Company Overview: BMX Coaching Organization
  • Modeled positive behavior skills as well as good problem-solving and relationship-building abilities to improve clients' social integration.
  • Helped clients to identify challenges and set goals.
  • Customized strategies based on individuals' goals and strengths and offered each positive reinforcement to continue progress against goals.
  • Provided insight and ideas to promote client growth.
  • Supported people with developmental disabilities and autism in building multi-faceted skillset to promote independence and self-confidence.
  • Helped to integrate clients in the local community by teaching important social and work-related skills.
  • Educated clients about important nutritional habits and how to plan healthy meals.
  • Utilized positive communication to encourage team and promote integrity and respect.
  • Collaborated with other coaches to create and execute game plans.
  • Monitored team practices to establish a high level of performance.
  • Encourages everyone to cultivate a strong work ethic by demonstrating diligence, patience, and respect for others.
  • Motivated athletes to become stronger, more agile, and more effective through training habits and proper nutrition.
  • Enforced discipline both on and off-field to lead a team with highest personal standards.
  • Provided feedback to coaches to improve teaching techniques and increase drive to succeed.
  • Scheduled and organized team events, dinners and field trips to cultivate relationships and build rapport.
  • Developed and implemented a comprehensive training program for new coaches to increase resilience and performance.
  • Developed relationships with clients to provide ongoing support and encouragement.
  • Developed and delivered effective and engaging coaching sessions to improve performance.
  • Promoted proper stretching, warmups and conditioning exercises to prevent sports injuries.
  • Trained athletes in proper use of equipment for safety and maximum results.
  • BMX Coaching Organization

Education

Personal Trainer Certification -

NASM (National Academy of Sports Medicine)
03-2023

High School Diploma -

Wheaton Warrenville South High School
Wheaton, IL
01.2016

Skills

  • Quality assurance and assessment
  • Materials handling
  • Safety training
  • Stacking and staging
  • Driver assistance
  • Asset inspection
  • First aid certification
  • Order processing
  • Load security
  • Truck loading and unloading
  • Lifting and sorting
  • Conveyor operation
  • Package preparation
  • Physical stamina
  • Team collaboration
  • Critical thinking skills
  • Sales proficiency
  • Team analysis and evaluation
  • CPR certification
  • Motivational leadership techniques
  • Fitness assessments for adults
  • Physical training expertise
  • Performance improvement strategies
  • Group training sessions

Affiliations

  • multiple time state champion in BMX racing
  • cycling athlete

Timeline

Package Handler

UPS
10.2019 - Current

Member Service Representative

Charter Fitness
03.2017 - 10.2019

BMX Coach

The Hill BMX
05.2016 - 07.2019

Personal Trainer Certification -

NASM (National Academy of Sports Medicine)

High School Diploma -

Wheaton Warrenville South High School

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