Hi, I’m
Evangeline Chavez
Chicago
Summary
Dynamic and adaptable professional with a proven track record at FEDEX GROUND, adept in heavy lifting and maintaining workplace cleanliness. Demonstrated ability to enhance operational efficiency by streamlining package handling processes and training new hires, contributing to a significant reduction in package mishandling incidents. Skilled in fostering team collaboration and exceeding performance expectations during peak seasons.
Overview
27
years of professional experience
Work History
FEDEX GROUND1901 W 29th Street Chicago, IL 60608
Package Handler
11.2020 - Current
Job overview
- Followed safety regulations to maintain safe work environment.
- Improved package handling efficiency by implementing proper sorting and organizing techniques.
- Maintained a safe work environment by adhering to company policies and guidelines for proper lifting techniques.
- Reduced damage rates for packages through careful handling and adherence to safety protocols.
- Used hand-held scanners and physical logs to accurately track item movements.
- Assembled, sealed, and loaded packages into correct trucks.
- Verified correct labels and accurate shipping information on packages to avoid shipping to wrong addresses.
- Exceeded performance expectations during peak seasons, managing high volumes of shipments without compromising on quality or timeliness.
- Contributed to increased productivity by working effectively in high-pressure situations.
- Followed verbal and written instructions to properly move and ship products.
- Collaborated with other package handlers to provide prompt and accurate delivery of orders.
- Streamlined workflow by coordinating with team members on efficient loading and unloading procedures.
- Demonstrated commitment to quality control by consistently meeting or exceeding company standards for accuracy in sorting and labeling packages.
- Stored and secured packages in designated areas to prevent damage and theft.
- Boosted team performance with consistent punctuality, maintaining a strong attendance record throughout employment tenure.
- Provided training support for new hires, sharing knowledge of best practices in package handling procedures.
- Supported quality control efforts, inspecting packages for damage and ensuring proper handling to maintain integrity.
- Maintained high levels of accuracy in package scanning to ensure proper tracking, leading to fewer lost packages.
- Assisted in inventory management, conducting regular counts to verify stock levels and report discrepancies.
- Streamlined package sorting process, enhancing operational efficiency by organizing parcels by size and destination.
- Reduced package mishandling incidents, carefully adhering to handling protocols and training new hires on best practices.
- Supported peak season demands by volunteering for extra shifts, ensuring no delays in package processing.
- Contributed to environmental goals by efficiently sorting recyclable packaging materials from waste.
- Loaded and unloaded materials onto and off of trucks for fast shipment.
- Maintained clean, orderly work environment free of hazards.
- Used handheld scanners to efficiently track and maneuver freight throughout distribution network.
- Helped train new employees in safe practices and warehouse procedures.
- Shipped material and performed boxing, packing, labeling, and preparation of related documents.
- Unpacked and repacked items in different quantities and configurations for shipment.
- Used machinery and equipment such as box cutters, shrink-wrap guns and electric pallet jacks.
- Surrounded items in cling film, padded blankets, and tape to protect from damage.
- Moved furniture and boxes using utility dolly and truck ramp.
- Verified quantity and description of materials received by checking merchandise against packing list.
Toy Kingdom Corporation Manila Philippines
Sales Associate
07.1999 - 01.2000
Job overview
- Managed returns, exchanges and refunds in accordance with store policy.
- Created inviting environment for customers by maintaining store organization and cleanliness.
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
- Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
- Prepared merchandise for sales floor by pricing or tagging.
- Helped customers locate products and checked store system for merchandise at other sites.
- Answered customer questions about sizing, accessories, and merchandise care.
- Rotated stock and restocked shelves to maintain product availability and store appearance.
- Engaged with customers to build rapport and loyalty.
- Boosted customer satisfaction levels through exceptional service, addressing concerns promptly, and providing a welcoming store environment.
- Solved customer challenges by offering relevant products and services.
- Increased sales revenue by building strong rapport with customers and recommending appropriate products based on their needs.
- Maintained accurate inventory records to ensure adequate stock levels, minimizing out-of-stock situations that could impact customer satisfaction.
- Participated in visual merchandising, creating attractive displays that stimulated customer interest and sales.
- Resolved customer complaints with patience and understanding, restoring customer confidence.
- Assisted in inventory management tasks, such as stock replenishment and cycle counts, to ensure product availability.
- Opened, shelved and merchandised new products in visually appealing and organized displays for optimal sales promotions.
- Listened to customer needs and desires to identify and recommend optimal products.
- Engaged in friendly conversation with customer to better uncover individual needs.
- Stocked merchandise, clearly labeling items, and arranging according to size or color.
- Volunteered for extra shifts during holidays and other busy periods to alleviate staffing shortages.
- Prioritized helping customers over completing other routine tasks in store.
- Recommended complementary purchases to customers, increasing revenue.
Correa Office Machine Bacolod City Philippines
Secretary
05.1997 - 03.1999
Job overview
- Handled sensitive information discreetly, maintaining confidentiality when managing personnel files or financial data.
- Answered multi-line phone system and enthusiastically greeted callers.
- Maintained daily report documents, memos and invoices.
- Assisted coworkers and staff members with special tasks on daily basis.
- Identified and recommended changes to existing processes to improve accuracy, efficiency, and quality service.
- Scheduled appointments and conducted follow-up calls to clients.
- Provided clerical support to company employees by copying, faxing, and filing documents.
- Maintained accurate records of office expenses, assisting in budget preparation and cost control efforts.
- Provided comprehensive support to new staff, facilitating faster integration into team.
- Managed phone and email correspondence and handled incoming and outgoing mail and faxes.
- Built and maintained excellent customer relationships through timely response to inquiries and going above and beyond to accommodate unusual requests.
- Continually sought methods for improving daily operations, communications with clients, recordkeeping, and data entry for increased efficiency.
Education
West Negros CollegePhilippines
2 Years - Computer Secretary from Computer
03.1997
Skills
- Workplace Cleanliness
- Attention to Details
- Physical Strength and Stamina
- Heavy Lifting
- Unloading Packages
- Loading Packages
- Packing Packages
- Repackaging Packages
- Stacking Packages
- Sorting Packages
- Fragile Item Handling
- Package Preparation
- Pallet Jack Operation
- Hand Truck/Dolly Operation
- Package Pickups
- Labeling and Boxing
- Boxing and Wrapping
- Ensure Quality Repackaging
- Execute Proper Damage Report (DPR)
- Assisting Quality Assessment and Assurance
- Correcting Recipients Address
- Relabeling and Printed New Labels
- SWAK (scan weigh and key)
- Operating and Running the Hopper
- Scanning Packages Using Handheld Scanner
- Scan and Bag Small Packages
- Scan and Transfer Express Packages
- Inventory and Ordering Packaging Supplies
- Shipper Numbers Look-up
- Process Intercept
- Process Closure Packages
- Process Returns
- Damage Prevention
- Decision Making
- Willing to Learn
- Adaptable to Change
Accomplishments
1 year accelerated in high school.
- Achieved results through effectively helping with task. .
Languages
Tagalog/Philippine
Professional Working
Timeline
Package Handler
FEDEX GROUND
11.2020 - Current
Sales Associate
Toy Kingdom Corporation
07.1999 - 01.2000
Secretary
Correa Office Machine
05.1997 - 03.1999
West Negros College
2 Years - Computer Secretary from Computer