Summary
Overview
Work History
Education
Skills
Timeline
Generic

Benjamin Robinson

Thurman

Summary

Dynamic manager with a proven track record at GNC, excelling in team leadership and customer service. Expert in training staff and optimizing inventory management, I drive operational efficiency and enhance team performance. Committed to fostering a productive work environment while implementing effective safety protocols and achieving high customer satisfaction.

Overview

5
5
years of professional experience

Work History

Manager

GNC
Valparaiso
01.2024 - Current
  • Managed daily operations to ensure efficiency and team productivity.
  • Coordinated staff schedules to optimize resource allocation and coverage.
  • Assisted in training new employees on company policies and procedures.
  • Implemented safety protocols to maintain a secure work environment.
  • Supported inventory management by tracking supplies and materials usage.
  • Communicated with team members to address concerns and resolve issues.
  • Organized team meetings to discuss goals, progress, and challenges faced.
  • Developed onboarding materials for new hires to streamline the orientation process.
  • Monitored staff performance and addressed issues.
  • Enforced customer service standards and resolved customer problems to uphold quality service.

Shop Manager

Bens Detailing
Crown Point
03.2023 - 11.2023
  • Trained and supervised staff to enhance customer service skills.
  • Organized inventory and maintained stock levels for optimal sales.
  • Was responsible for shop organization and safety which included $5,000,000 in average of cars.

Associate

Crew Carwash
Merrillville
03.2022 - 02.2023

Team Member

Dairy Belle
Crown Point
02.2021 - 03.2022

Education

Some College (No Degree) - Business Administration

Indiana University, Northwest
Gary, IN

Skills

  • Customer service
  • Team leadership
  • Employee training
  • Inventory management
  • Scheduling coordination
  • Project management

Timeline

Manager

GNC
01.2024 - Current

Shop Manager

Bens Detailing
03.2023 - 11.2023

Associate

Crew Carwash
03.2022 - 02.2023

Team Member

Dairy Belle
02.2021 - 03.2022

Some College (No Degree) - Business Administration

Indiana University, Northwest

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