Summary
Overview
Work History
Education
Skills
Languages
References
Timeline
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BENJAMIN RODRIGUEZ

El Paso,TX

Summary

  • Detail-oriented IT Technician with 5+ years of experience in technical support, network administration, and system maintenance. Skilled in troubleshooting hardware, software, and network issues; performing server maintenance and deploying new networks. Adept in providing solutions to complex wiring problems as an experienced Low Voltage Technician. Committed to minimizing downtime and ensuring seamless IT operations.

Overview

15
15
years of professional experience

Work History

Low Voltage Project Manager and Lead Technician

Galactex
El Paso, USA
09.2018 - Current
  • Reviewed budget and subcontractor estimates in detail and analyzed for accuracy with scope of work relevancy in mind.
  • Identified risks associated with each project and developed strategies for mitigating those risks.
  • Maintained records of all documents related to each project, including specifications, change orders, and invoices. Produced thorough, accurate, and timely reports of project activities.
  • Actively sought out feedback from stakeholders throughout the duration of a project in order to identify areas needing improvement or adjustment.
  • Monitored progress of each project to ensure timely delivery of deliverables in accordance with established quality standards.
  • Provided guidance to team members regarding tasks assigned to them.
  • Trained users in the use of new software packages or hardware devices.
  • Minimized disruptions by delivering responsive on-call technical support to address and resolve hardware, software, and network issues affecting end-users.
  • Proficient in undertaking multiple roles, including handling system maintenance tasks, from regular upgrades to repairing devices, and keeping the day-to-day server operations functional.
  • Responsibly ensured proper installation and management of network infrastructure, including running new cables and configuring network devices for efficient LAN/WAN setups.
  • Worked closely with cross-functional teams to deploy cutting-edge IT solutions while ensuring compatibility with current systems.
  • Ensured compliance with applicable laws, regulations, policies and procedures throughout the life cycle of each project.
  • Participated in professional development opportunities to stay current with industry trends and technologies.

Technology and Computer Support Consultant

Self-employed
El Paso, USA
12.2013 - Current
  • Provided technical support to customers on computer repair, maintenance, and diagnosis using social media platforms and referrals.
  • Provided technical expertise for establishing new cable infrastructure, hardware, operating systems, and peripheral components.
  • Assisted users with troubleshooting internet connection problems.
  • Tested computer systems regularly to ensure optimal performance.
  • Resolved conflicts between hardware, software, and network resources.
  • Performed regular maintenance procedures on customer systems.
  • Created user accounts and set up user access privileges according to company policies.
  • Maintained records of customer interactions in a database for future reference.
  • Identified areas where existing technology could be improved or replaced.
  • Provided advice on suitable products based on individual customer requirements.

IT Technical Support Specialist

Happy Child Daycare
El Paso, USA
01.2010 - 01.2020
  • Offered consistent support for IT concerns by providing assistance with document creation and system diagnosis.
  • Installed and configured computer systems, network equipment, operating systems, and applications.
  • Implemented security measures such as antivirus software installation and firewall configuration.
  • Performed maintenance and upgrades to existing computer systems as needed.
  • Troubleshot networking issues including LAN and WAN connectivity and slow performance issues.

Education

Computer and Network Systems - Network Maintenance, Deployment, And Security

Western Tech
El Paso, TX
04.2018

Skills

  • Contract Management
  • Project Management
  • Project tracking
  • Cost reduction and containment
  • Windows
  • MacOS
  • Linux
  • Microsoft Office Suite expert
  • Adobe Photoshop
  • GIMP
  • Ableton Live
  • LAN/WAN setup
  • Cable Installation
  • Router/Switch Configuration
  • PC Assembly and Repair
  • Server Maintenance
  • Peripherals Setup
  • Typing Speed of 90 WPM

Languages

Spanish
Limited

References

References available upon request.

Timeline

Low Voltage Project Manager and Lead Technician

Galactex
09.2018 - Current

Technology and Computer Support Consultant

Self-employed
12.2013 - Current

IT Technical Support Specialist

Happy Child Daycare
01.2010 - 01.2020

Computer and Network Systems - Network Maintenance, Deployment, And Security

Western Tech

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BENJAMIN RODRIGUEZ