Benjamin Rodriguez
North Las Vegas
Summary
Dynamic retail professional with proven expertise in inventory control and customer service management at O'Reilly Auto Parts. Successfully coached sales associates, enhancing customer satisfaction ratings significantly. Skilled in transaction processing and staff scheduling, consistently driving operational efficiency and fostering strong vendor relationships. Committed to delivering exceptional results in fast-paced environments.
Accomplished Assistant Manager with in-depth experience consistently rising through ranks. Well-versed in sales, personnel management, accounting and inventory management. Dedicated to complete knowledge of company products and services for optimized customer service.
Overview
6
6
years of professional experience
Work History
Assistant Store Manager
Oreilly Auto Pats
02.2024 - Current
- Verified inventory counts remained within monthly tolerance levels and compiled financial data in compliance with budget.
- Processed payments for credit and debit cards and returned proper change for cash transactions.
- Managed opening and closing procedures and recommended changes to enhance efficiency of daily activities.
- Walked through store areas to identify and proactively resolve issues negatively impacting operations.
- Interviewed, hired, and trained staff associates and equipped to comply with company policies and procedures.
- Reconciled daily sales transactions to balance and log day-to-day revenue.
- Coached sales associates in product specifications, sales incentives, and selling techniques, significantly increasing customer satisfaction ratings.
- Developed and maintained strong relationships with vendors to facilitate timely product delivery.
- Scheduled employees for shifts, taking into account customer traffic and employee strengths.
Retail Worker
Oreilly Auto Pats
10.2020 - 02.2024
- Used POS system to process sales, returns, online orders, and gift card activations.
- Greeted customers, helped locate merchandise, and suggested suitable options.
- Answered questions about store policies and addressed customer concerns.
- Checked pricing, scanned items, applied discounts, and printed receipts to ring up customers.
- Helped customers complete purchases, locate items, and join reward programs.
- Answered incoming calls and emails to provide product information, features and benefits.
- Assisted customers with prompt and polite support in-person and via telephone.
Line Lead
Axon Enterprise Inc.
08.2019 - 08.2020
- Collaborated with manager on performance-related issues and employee performance reviews.
- Assisted in training new employees and implementing procedural changes.
- Coordinated staff, parts and process flow to minimize work in progress, eliminate shortages, and maximize productivity.
- Provided and promoted solutions to eliminate reoccurring problems.
- Monitored product quality to achieve superior quality reputation.
- Performed daily inspections and maintenance of equipment to manage wear and tear.
- Maintained organized work area by cleaning and removing hazards.
- Trained new production staff members on safe and efficient production procedures and proper machine operations.
Education
Bachelor of Science in Accounting - Accounting And Finance
University of Phoenix
Tempe, AZ03-2026
High School Diploma -
Trevor Browne Highachool
Phoenix, AZ05-2019
Skills
- Stock management
- Attention to detail
- Store operations
- Customer service management
- Transaction processing
- Order management
- Staff scheduling
- Inventory control
- POS systems
- Sales expertise
- Retail operations
- Records management
Timeline
Assistant Store Manager
Oreilly Auto Pats
02.2024 - Current
Retail Worker
Oreilly Auto Pats
10.2020 - 02.2024
Line Lead
Axon Enterprise Inc.
08.2019 - 08.2020
Bachelor of Science in Accounting - Accounting And Finance
University of Phoenix
High School Diploma -
Trevor Browne Highachool
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