Benjamin Rupiper
Oconto Falls
Summary
Highly motivated Service Director with 15 years Automotive Service Industry experience. Consistently drives results by building and leading high-performance teams. Excellent communication skills with history of effectively collaborating across all organizational levels.
Overview
15
15
years of professional experience
1
1
Certification
Work History
Service Director
Bergstrom Automotive - Ford & Hyundai of Green Bay
08.2023 - Current
- Led a team of service professionals including Ford & Hyundai Service writers, Technicians, Warranty, BDC, Detail, Used Car Reconditioning & Medium Duty Service teams while providing mentorship and guidance to enhance department performance and achieve objectives.
- Collaborated effectively with all departments and teams to identify opportunities for process improvement, increasing profitability.
- Ensured compliance with industry regulations and standards, maintaining a safe working environment for staff and guests alike.
- Introduce solutions to streamline internal processes which resulted in enhanced overall efficiency.
- Successfully transitioned a team of 90 employees during a company merger. (Broadway/Bergstrom) Including changes in dealer management software, payroll, accounting & manufacturer programs.
- Collectively in 2024 both service departments combined to produce over $14 million in parts & labor sales as well as exceeding 60,000 billed hours. An 11% increase YOY.
Service Director
Broadway Automotive - Ford & Hyundai of Green Bay
03.2021 - 08.2023
- Led a team of service professionals including Ford & Hyundai Service writers, Technicians, Warranty, BDC, Detail, Used Car Reconditioning & Medium Duty Service teams while providing mentorship and guidance to enhance department performance and achieve objectives.
- Collaborated effectively with all departments and teams to identify opportunities for process improvement, increasing profitability.
- Ensured compliance with industry regulations and standards, maintaining a safe working environment for staff and guests alike.
- Introduce solutions to streamline internal processes which resulted in enhanced overall efficiency.
- Design, create & implement a successful technician recruitment, retention and mentorship program to stabilize workforce.
- Successfully coordinated and launched Mobile Service teams in compliance with Ford Motor Co.
- Collectively in 2023 both service departments combined to produce over $13 million in parts & labor sales as well as exceeding 52,000 billed hours. A 13% increase YOY.
Assistant Service Manager
Broadway Automotive - Ford & Hyundai of Green Bay
04.2019 - 03.2021
- Hired, trained and developed service team.
- Set and maintained production responsibilities for each team of technicians.
- Enforced departmental policy and held team accountable for performance.
- Ford President's award recipient in 2019 & 2020.
- Hyundai Traveling Banner Award recipient in 2019 & 2020.
- Met and resolved guest concerns and develop effective and practical solutions.
Commercial/Diesel Service Advisor
Broadway Automotive - Chevrolet of Green Bay
08.2015 - 03.2019
- Educated customers on proper vehicle maintenance, fostering long-term relationships built on trust and loyalty.
- Maintained high customer satisfaction standards to meet or exceed targets.
- Managed multiple priorities simultaneously while maintaining strong attention to detail in a fast-paced environment.
- Consistently met or exceeded monthly sales targets by upselling relevant products/services when appropriate.
Quick Service Advisor
Broadway Automotive - Chevrolet of Green Bay
06.2014 - 08.2015
- Educated customers on proper vehicle maintenance, fostering long-term relationships built on trust and loyalty.
- Maintained high customer satisfaction standards to meet or exceed targets.
- Managed multiple priorities simultaneously while maintaining strong attention to detail in a fast-paced environment.
- Consistently met or exceeded monthly sales targets by upselling relevant products/services when appropriate.
Automotive Technician
Broadway Automotive - Chevrolet of Green Bay
09.2009 - 06.2014
- Maintained a clean and organized work environment, demonstrating pride in personal workspace while contributing to overall shop cleanliness.
- Performed diagnostic and troubleshooting procedures to find and identify root causes of mechanical issues.
- Serviced vehicles according to OEM recommended maintenance schedules for oil changes, engine tune-ups and fluid changes.
- Completed full vehicle inspections to check for leaks, damage, or other issues of concern.
Education
Associate of Applied Science - GM ASEP
Fox Valley Technical College
Appleton, WINADA Service Management
National Automobile Dealers Association Academy
Tysons Corner, VA03-2022
Skills
- Team leadership
- Training and mentoring
- Operations management
- Strategic planning
- Optimizing profitability
- Employee development
Accomplishments
Managed Service teams that received:
- Hyundai Traveling Banner Award (2019, 2020 & 2021)
- Ford President's award (2019 & 2020)
Certification
- NADA Service Management
- Ford Master Service Manager
- Ford Master Commercial Service Manager
- Hyundai Master Service Manager
Timeline
Service Director
Bergstrom Automotive - Ford & Hyundai of Green Bay
08.2023 - Current
Service Director
Broadway Automotive - Ford & Hyundai of Green Bay
03.2021 - 08.2023
Assistant Service Manager
Broadway Automotive - Ford & Hyundai of Green Bay
04.2019 - 03.2021
Commercial/Diesel Service Advisor
Broadway Automotive - Chevrolet of Green Bay
08.2015 - 03.2019
Quick Service Advisor
Broadway Automotive - Chevrolet of Green Bay
06.2014 - 08.2015
Automotive Technician
Broadway Automotive - Chevrolet of Green Bay
09.2009 - 06.2014
Associate of Applied Science - GM ASEP
Fox Valley Technical College
NADA Service Management
National Automobile Dealers Association Academy
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