Benjamin Rustman
Summary
I'm self-driven with a wide variety of interests pertaining to economic theory and application. The fast paced nature of the consumer and financial industries cater to my ability to think quickly, intelligently, and critically. I'm personable and value the soft skill intangibles of business which is where. My passion lies in defining the true nature of the task ahead in order to formulate a solution that best meets the goals of the client or project. My concentration on servant leadership creates lifelong relationships while alleviating the commonplace stresses that occur in every sales life cycle.
When not in the office I enjoy playing my instruments and competing in amateur disc golf tournaments. My faith and family are the foundations of my being.
Overview
11
11
years of professional experience
Work History
Foreman
J Cubed Homes
07.2023 - Current
- Developed and implemented strategies to improve team productivity.
- Delegated work to staff, setting priorities and goals.
- Demonstrated best safety practices working at heights and lifting various objects.
- Maintained clean, safe working environment by removing debris from job site prior to shift completion.
- Assembled structural components, replacing parts to meet regulatory code standards.
- Provided assistance to supervisors when needed completing additional duties as assigned.
- Performed demanding physical work over extended periods and modeled positive attitude.
- Gained independent working skills and guided and mentored less experienced team members.
Member Development Specialist
Christian Care Ministries
08.2022 - 07.2023
- Managed multiple databases used for tracking member activity and progress towards goals set by the organization.
- Collaborated with staff across departments on projects aimed at improving member relations.
- Provided guidance and resources to members about membership benefits, rights, and responsibilities.
- Created proposals for service and product strategies based on marketing data.
Licensed Sales Assistant
Guaranteed Rate Affinity
08.2019 - 08.2022
- Chairmans Club designation, assisted team of two Senior Originators in closing 375+ loans and $150MM+ production per year.
- Fostered relationships with customers to expand customer base and retain business.
- Discussed and confirmed financing structure with clients. Secured interest rate for clients and answered questions pertaining to the process.
- Cultivated clientele not ready for the active pipeline with proactive database management/customer outreach solutions.
- Developed administrative processes to achieve organizational objectives and improve office efficiency.
- Met incoming guests and clients, offering immediate assistance.
- Created and provided marketing material to meet business needs.
- Targeted customers for campaigns and identified appropriate marketing channels.
- Collaborated with team to strengthen client relationships and generate new revenue opportunities.
Production Manager
Haus Mortgage
03.2019 - 07.2019
- Handled all incoming leads from the field for an office of 6 originators
- Discussed terms and locked interest rates with all clients
- Tracked files from origination to closing, discussing needs with clients/team members as needed for start-up mortgage brokerage.
- Provided input for performance reviews and identified areas for additional improvement.
- Developed and implemented significant process improvements to enhance department quality and throughput.
- Reviewed new employee performance to correct issues and enhance productivity.
- Mastered intricacies of process flow within each department.
- Monitored staff training and output to meet compliance, productivity and revenue goals.
Founding Member
Milk and Honey Farmstead
02.2017 - 01.2019
- Guided staff training initiatives to boost performance levels.
- Developed and implemented organizational policies and procedures.
- Operated tractors and other agricultural equipment to cultivate fields or prepare land for planting.
- Coordinated position requirements, schedules and production team processes.
- Monitored crop growth and health, implementing interventions as needed.
- Performed routine maintenance and repairs on farm machinery and equipment.
- Handled money by accurately setting up registers, balancing drawers and preparing daily deposits.
- Conducted soil testing and analysis to determine optimal planting conditions.
- Positioned and monitored plant irrigation systems.
Mortgage Originator
Compass Mortgage
01.2017 - 02.2018
- Assisted senior originator with day to day operations
- Conducted origination duties as well as condition clearing activities for final mortgage approval.
- Complied applications and paperwork and double-checked for accuracy.
- Originated loans and assisted senior-level credit officers with complex loan applications.
- Met with applicants to obtain information for loan applications and answer questions about processes.
- Listened carefully to customer complaints and swiftly resolved issues by taking appropriate action.
- Identified valuable solutions for customers with credit problems.
- Spent ample time with each applicant to break down complex information into terms that easy to understand.
- Analyzed applicant financial and credit status, evaluating assets and risk to determine loan feasibility.
Mortgage Originator
Wintrust Mortgage
06.2015 - 01.2017
- Assisted senior originator with day to day operations
- Conducted origination duties as well as condition clearing activities for final mortgage approval.
- Developed and maintained relationships with local real estate agents.
- Assessed financial means and desires of each client in order to set up appropriate mortgage packages.
Mortgage Originator
Diamond Residential Mortgage Corporation
02.2015 - 06.2015
- Complied applications and paperwork and double-checked for accuracy.
- Originated loans and assisted senior-level credit officers with complex loan applications.
- Reviewed loan agreements to verify completeness and accuracy according to applicable policies.
Customer Support and Fulfillment
Hobbico
01.2014 - 01.2015
- Developed positive relationships with customers through friendly interactions.
- Developed strong relationships with customers by providing personalized assistance and support.
- Answered customer inquiries via phone, email, and chat.
- De-escalated problematic customer concerns, maintaining calm, friendly demeanor.
- Assisted customers with product selection, ordering, billing, returns, exchanges and technical support.
Education
Bachelor of Science - Agricultural And Consumer Economics
University of Illinois
Urbana-Champaign01.2015
Associate of Science - Economics
Parkland College
Champaign, IL01.2013
Skills
- Email Marketing
- Client Retention
- Team Training and Development
- MS Office
- Critical Thinking
- Conflict Resolution
- Customer Service
- Relationship Selling
- Problem-Solving
- Certified Mortgage Loan Originator
- Pipeline Management
- CRM Proficient
Timeline
Foreman
J Cubed Homes
07.2023 - Current
Member Development Specialist
Christian Care Ministries
08.2022 - 07.2023
Licensed Sales Assistant
Guaranteed Rate Affinity
08.2019 - 08.2022
Production Manager
Haus Mortgage
03.2019 - 07.2019
Founding Member
Milk and Honey Farmstead
02.2017 - 01.2019
Mortgage Originator
Compass Mortgage
01.2017 - 02.2018
Mortgage Originator
Wintrust Mortgage
06.2015 - 01.2017
Mortgage Originator
Diamond Residential Mortgage Corporation
02.2015 - 06.2015
Customer Support and Fulfillment
Hobbico
01.2014 - 01.2015
Bachelor of Science - Agricultural And Consumer Economics
University of Illinois
Associate of Science - Economics
Parkland College
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