Benjamin Sanchez Luna
Salem
Summary
Dynamic Assistant Store Manager at O'Reilly Auto Parts with a proven track record in enhancing customer satisfaction and team performance. Skilled in inventory control and problem-solving, I developed training programs that streamlined onboarding, resulting in improved efficiency and a loyal customer base. Committed to fostering a collaborative work environment and driving sales growth. Experience in the automotive field helped with assisting customer support and helping with finding the right parts for repairs and any additional merchandise or tools needed to complete the repair.
Overview
3
3
years of professional experience
Work History
Assistant Store Manager
O'Reilly Auto Parts
10.2023 - Current
- Coordinated staff schedules to optimize coverage during peak hours, enhancing customer satisfaction.
- Developed training materials to streamline onboarding processes for new hires, increasing efficiency.
- Led team meetings to communicate goals, share feedback, and foster a collaborative work environment.
- Resolved customer inquiries and complaints promptly, maintaining high satisfaction ratings among clientele.
- Managed cash registers efficiently, ensuring accurate transactions, balancing drawers daily, and minimizing discrepancies.
- Managed opening and closing procedures and recommended changes to enhance efficiency of daily activities.
- Assisted the Store Manager in analyzing sales data to identify trends and make informed decisions for improving overall store performance.
- Mentored new employees on company policies, procedures, and best practices to ensure their success within the organization.
- Supervised and evaluated staff to help improve skills, achieve daily objectives, and attain advancement.
- Developed a loyal customer base through personalized interactions, increasing repeat business in-store visits.
- Resolved escalated customer issues effectively leading to improved customer satisfaction rates.
- Provided weekly work schedules to employees to accommodate business demands and vacation requests.
- Reconciled daily sales transactions to balance and log day-to-day revenue.
- Coached sales associates in product specifications, sales incentives, and selling techniques, significantly increasing customer satisfaction ratings.
- Assisted in recruiting, hiring and training of team members.
- Scheduled employees for shifts, taking into account customer traffic and employee strengths.
Retail Service Specialist
O'Reilly Auto Parts
Woodburn, OR
10.2023 - Current
- Provided exceptional customer service, resolving inquiries and enhancing customer satisfaction.
- Developed product knowledge to assist customers in making informed purchasing decisions.
- Trained new staff on operational procedures and customer service best practices.
- Monitored sales trends to identify opportunities for upselling and cross-selling products.
- Attended to customer complaints and processed product return or replacement requests.
- Coordinated efficient product deliveries to meet customers' demands.
- Delivered prompt assistance at check-out stations during high-volume shopping times, reducing wait time for customers seeking finalizing purchases.
- Coordinated sales floor activities to optimize customer flow and ensure that all shopping areas remained clean, well-stocked, and visually inviting throughout daily operations.
- Trained new employees in company procedures, ensuring smooth onboarding and successful integration into the team.
- Served as a knowledgeable resource for both customers and coworkers, sharing expertise regarding products and services offered within the store environment.
- Provided expert guidance in operational organization, process execution and floor efficiency.
Parts Specialist
O'Reilly Auto Parts
Woodburn, OR
10.2023 - Current
- Assisted customers in identifying and locating automotive parts to enhance satisfaction.
- Maintained accurate inventory records using point-of-sale systems for efficient stock management.
- Collaborated with team members to ensure timely restocking of shelves and organization of merchandise.
- Provided training and support to new employees on product knowledge and customer service standards.
- Executed daily sales transactions while ensuring compliance with company policies and procedures.
- Inspected incoming shipments for accuracy and quality, minimizing discrepancies in inventory levels.
- Issued parts to technicians to complete customers' repairs.
- Collaborated with service technicians to identify required parts for repairs, minimizing delays and enhancing productivity.
- Conducted thorough research on complex parts inquiries, ensuring accurate information was provided to customers and colleagues.
- Assisted customers with troubleshooting and part selection, providing knowledgeable guidance to ensure proper fitment of components.
Pizza Delivery Driver
Straight From New York Pizza
Salem, OR
11.2023 - 02.2024
- Delivered orders promptly, ensuring customer satisfaction and repeat business.
- Navigated efficiently using GPS technology to optimize delivery routes.
- Maintained cleanliness and organization of delivery vehicle for safety compliance.
- Handled cash transactions accurately, providing change and receipts to customers.
Apprentice Roofer
Pro Roofing and Construction
Salem, OR
08.2022 - 10.2023
- Assisted in installation of roofing materials, ensuring adherence to safety protocols.
- Learned operation of roofing tools and equipment for efficient project completion.
- Supported team in repairing and maintaining roofs and enhancing structural integrity.
- Collaborated with experienced roofers to understand best practices and techniques.
- Conducted site preparations, including debris removal and material organization.
Education
High School Diploma - Automotive Tech
McNary High School
Keizer, OR06.2022
Skills
- Problem-solving
- Customer service
- Customer experience
- Customer service and engagement
- Inventory control
- Customer relations
- Store opening and closing
- Customer service management
- Team management
- Employee scheduling
- Intermediate automotive maintenance and repairs
- Basic automotive troubleshooting and diagnostics
- Basic understanding of machinery and construction equipment
Languages
English
Native or Bilingual
Spanish
Native or Bilingual
Timeline
Pizza Delivery Driver
Straight From New York Pizza
11.2023 - 02.2024
Assistant Store Manager
O'Reilly Auto Parts
10.2023 - Current
Retail Service Specialist
O'Reilly Auto Parts
10.2023 - Current
Parts Specialist
O'Reilly Auto Parts
10.2023 - Current
Apprentice Roofer
Pro Roofing and Construction
08.2022 - 10.2023
High School Diploma - Automotive Tech
McNary High School