Benjamin Sangalli
San Antonio,TX
Summary
Versatile team member offering over 10 years of experience handling tasks smoothly and efficiently. Adapts well to changing processes, programs and team requirements.
Overview
10
10
years of professional experience
Work History
Instacart Shopper
Instacart
08.2020 - Current
- Consistently met deadlines and quality goals for accuracy and timeliness.
- Maximized efficiency by scanning items quickly and completing as many as 5 orders per hour.
- Delivered items to customers on desired schedules by managing time efficiently and planning effective routes.
GrubHub Driver
GrubHub
08.2020 - Current
- Kept detailed mileage and fuel reports to track overall fuel costs.
- Cleaned and maintained vehicle and assessed vehicle for damage after each shift.
- Obtained signatures from customers upon delivery of goods.
Customer Service Ambassador
TaskUs
11.2018 - 08.2021
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Educated customers about billing, payment processing and support policies and procedures.
- Reviewed repeated issues within operations and business management to solve problems and improve company outcomes.
Deli Department Representative
HEB Grocery
11.2013 - 10.2018
- Gathered, organized and input information into digital database.
- Evaluated staff performance and provided coaching to address inefficiencies.
- Optimized workflow processes, allowing for more efficient use of resources and reduced turnaround times on projects.
Education
Bachelor of Science - Hotel & Restaurant Management
Hilton College - University of Houston
San Antonio, TX05.2020
Skills
- Goal Setting and Prioritization
- Stocking
- Warehouse Operations
- Customer Relationships
- Online Order Processing
- Verifying Order Accuracy
- Data Entry
Timeline
Instacart Shopper
Instacart
08.2020 - Current
GrubHub Driver
GrubHub
08.2020 - Current
Customer Service Ambassador
TaskUs
11.2018 - 08.2021
Deli Department Representative
HEB Grocery
11.2013 - 10.2018
Bachelor of Science - Hotel & Restaurant Management
Hilton College - University of Houston
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