Benjamin Schultz
North Las Vegas,NV
Summary
Dynamic problem solver dedicated to delivering exceptional customer satisfaction in high-pressure environments. Proven expertise in planning and executing activities and events, complemented by strong leadership and team-building capabilities. Exceptional multitasking skills facilitate effective management of multiple projects simultaneously, ensuring timely and successful outcomes. A consistent track record of fostering positive client relationships underscores a commitment to excellence and collaboration.
Overview
2027
2027
years of professional experience
Work History
ADP Director
Chick-fil-A
North Las Vegas, NV
2026 - Current
- Led strategic initiatives to enhance operational efficiency and customer satisfaction across multiple locations.
- Developed and implemented training programs to elevate team performance and service standards.
- Analyzed market trends to drive menu innovation and optimize product offerings.
COURT SUPPORT SPECIALIST
Henderson Municipal Court
Henderson, NV
2022 - 2026
- Reduced customer wait time through in-person and over the phone interactions resulting in helping 15% more customers than other clerks while maintaining high positive interactions
ACCOUNTING CLERK
City of Henderson
Henderson, NV
01.2018 - 01.2022
- Implemented new filing systems of accounting records, ensuring easy access to crucial information
- Trusted to process transactions of up to $10MM driven by impressive accuracy in managing invoices
- Managed month-end closing activities always on time and with 100% accuracy
METER SERVICES SPECIALIST
City of Henderson
Henderson, NV
01.2014 - 01.2018
- Completed reading routes 33% faster than most employees with over 99% accuracy
- Completed 25% more work orders than the rest of the team due to time saving initiatives
- Promoted to train new employees and redesigned training program to shorten the process by 25%, while increasing immediate performance of new employees
UTILITIES MAINTENANCE AIDE
City of Henderson
Henderson, NV
01.2013 - 01.2014
- Achieved 97% completion and accuracy of inventory at treatment plants using ABC Cycle Count method
- Managed vendor relationships and given authority to place orders for jobs in other divisions
- Supervised maintenance of tools and power equipment including forklifts and vehicles
ASSISTANT MANGER AND APPRENTICE TECHNICIAN
Discount Tire Company
Las Vegas, NV
01.2008 - 01.2014
- Managed customer relationships which led to an estimated $500k in sales
- Created weekly work schedule for 20 employees and managed backroom workflow
Education
Bachelor of Science - Business Management
Brigham Young University Idaho
Rexburg, IDAssociate of Business - undefined
College of Southern Nevada
Las Vegas, NVSkills
- Goal Oriented
- System Improvement
- Team Building
- Public Speaking
- Organizational Management
- Client Relationship
- Computer Proficiency
- Conflict resolution
- Effective Communication
Affiliations
- Toastmasters
Timeline
ACCOUNTING CLERK
City of Henderson
01.2018 - 01.2022
METER SERVICES SPECIALIST
City of Henderson
01.2014 - 01.2018
UTILITIES MAINTENANCE AIDE
City of Henderson
01.2013 - 01.2014
ASSISTANT MANGER AND APPRENTICE TECHNICIAN
Discount Tire Company
01.2008 - 01.2014
Associate of Business - undefined
College of Southern Nevada
ADP Director
Chick-fil-A
2026 - Current
COURT SUPPORT SPECIALIST
Henderson Municipal Court
2022 - 2026
Bachelor of Science - Business Management
Brigham Young University Idaho