Benjamin Scott
East Texas,PA
Summary
Enthusiastic individual willing to take on any task to help organization's mission succeed. Pleasant, hardworking, and reliable with great interpersonal skills. More then willing to learn new potential skills. Trained to use Electric Jacks and Forklift. Results-oriented professional with a diverse background in management and customer service. Proven to conceptualize, plan and manage successful business operations. Additional experience in customer service in retail banking, parcel delivery service operations and inventory management. Dedicated, well organized, highly communicative and detail-oriented.
Overview
13
13
years of professional experience
Work History
Associate/Wastewater Treatment
Pratt Industries
East Greenville, PA/Allentown, Pa
12.2022 - 11.2025
- Self-motivated, with a strong sense of personal responsibility.
- Skilled at working independently and collaboratively in a team environment.
- Passionate about learning and committed to continual improvement.
- Worked flexible hours across night, weekend, and holiday shifts.
- Organized and detail-oriented with a strong work ethic.
- Paid attention to detail while completing assignments.
- Used critical thinking to break down problems, evaluate solutions, and make decisions.
Stocker
Walmart
Trexlertown, PA
05.2021 - Current
- Operated manual and electric pallet jacks, safely relocating heavy merchandise on sales floor for timely stocking.
- Stock Shelves according to proper layout.
- Used dollies and pallet jacks to unload and organize merchandise from delivery trucks.
- Performed light housekeeping and cleaning by discarding trash and cardboard and sweeping and mopping floors.
- Scanned shelves and product cases to locate expired, outdated and spoiled items.
- Removed all boxes and related trash from sales floor and processed through compactors.
- Checked aisles for spills to complete quick clean-up.
- Maintained current knowledge of shelf planograms and end cap plans to merchandise products.
- Kept aisles clear and clean while restocking to prevent accidents and enable others to easily pass by.
- Moved merchandise using forklifts, pallet jacks and hand trucks.
Clerk
Turkey Hill
Emmaus/Macungie, PA
05.2017 - 04.2021
- Monitored self-checkout systems and provided assistance or intervention where required.
- Used superior customer service skills to help customers locate and select merchandise.
- Kept drawer accurate by carefully processing new transactions and giving out correct change.
- Managed drink station and kept coffee full and hot.
- Maintained strict security protocols to protect cash, customers and store assets.
- Delivered expert, friendly service to serve every customer need.
- Reconciled cash drawer at start and end of each shift, accounting for errors and resolving discrepancies.
- Maintained current knowledge of store promotions and highlighted sales to customers.
- Used POS system to enter orders, process payments and issue receipts.
- Checked identification for proof-of-age for alcohol and tobacco sales.
- Cleaned all area's of the building, including bathrooms, the sales floor, kitchen, and back rooms.
Cashier/Stocker/Assistant Manager
Dollar Tree
Trexlertown/Allentown/Whitehall, PA
06.2013 - 01.2017
- Built positive relationships with customers to increase repeat business.
- Oversaw employee performance, corrected problems and increased efficiency to maintain productivity targets.
- Fostered positive work environment by consistently treating all employees and customers with respect and consideration.
- Coached employees and trained on methods for handling various aspects of sales, complicated issues and difficult customers.
- Quickly and accurately counted drawers at start and end of each shift.
- Offered hands-on assistance to customers, assessing needs and maintaining current knowledge of consumer preferences.
- Monitored areas for security issues and safety hazards.
- Monitored daily cash discrepancies, inventory shrinkage and drive-off.
- Collaborated with assistant managers to open and close back office, handle large transactions and manage inventory.
- Handled problematic customers and clients to assist lower-level employees and maintain excellent customer service.
Education
Certificate of Experience - Web Design/Web Programming/Graphic Design
Lehigh Career And Technical Institute
Schnecksville, PA06.2014
High School Diploma -
Emmaus High School
Emmaus, PA06.2011
Skills
- Cash Register Operations
- Proficient in Microsoft Office
- Attention to Detail
- Verbal and Written Communication
- Customer Service
- Cleaning and Sanitizing
- Forklift Operation
- Problem Solving
- Microsoft Office
- Heavy Lifting
Accomplishments
Lehigh Career Technical Institute
-Future Business Leaders of America (L.C.T.I) President (2012-2013.)
-Future Business Leaders of America Graphic Design 12th place (National.)
-Future Business Leaders of America Impromptu Speaking 3rd place.
-Computer Lab Graphic Design Competition 1st place.
Computer Lab Logo Design Competition 2nd place.
References
Sharron Beers
Assistant Manager, Turkey Hill
484-714-4398
Karl Burkhardt
Store Associate, Wal-Mart
484-553-1228
Lisa Muth
Store Associate, Wal-Mart
484-655-5326
Joey Rivilli
(619) 823-9781
Pratt Industries Shift Supervisor
Timeline
Associate/Wastewater Treatment
Pratt Industries
12.2022 - 11.2025
Stocker
Walmart
05.2021 - Current
Clerk
Turkey Hill
05.2017 - 04.2021
Cashier/Stocker/Assistant Manager
Dollar Tree
06.2013 - 01.2017
Certificate of Experience - Web Design/Web Programming/Graphic Design
Lehigh Career And Technical Institute
High School Diploma -
Emmaus High School