Summary
Overview
Work History
Education
Skills
Certification
Languages
Timeline
Generic

Benjamin Spencer

Venice,FL

Summary

Talented Team Leader experienced and dedicated to enhancing employee satisfaction and business success. Diplomatic and friendly with proven commitment to employee training. Hardworking team player bringing necessary experience and knowledge to tackle any operational demand.

Overview

24
24
years of professional experience
1
1
Certification
2
2
years of post-secondary education

Work History

Team Leader

PGT Innovations
03.2016 - Current
  • Supervised team members to confirm compliance with set procedures and quality requirements.
  • Monitored team performance and provided constructive feedback to increase productivity and maintain quality standards.
  • Set performance expectations for the team, monitoring progress towards goals and providing constructive feedback as needed.
  • Established open and professional relationships with team members to achieve quick resolutions for various issues.
  • Generated reports detailing findings and recommendations.

Flow Team

Target
10.2015 - 05.2016
  • Solved problems and created positive customer experience to reduce escalations.
  • Maintained clean, organized backroom spaces which facilitated efficient replenishment processes on the sales floor.
  • Unloaded freight upon arrival in warehouse, stocking all items in proper locations.

Security Officer

C&S Wholesale
08.2010 - 08.2015
  • Greeted guests professionally and courteously to cultivate welcoming atmosphere while making safety top priority.
  • Conducted regular patrols of key areas to spot and control security concerns.
  • Acted quickly during emergency situations to reduce opportunity for damage and injury.
  • Patrolled and monitored premises in company vehicle, on bicycle, and by foot.
  • Prevented unauthorized access to facilities by enforcing strict entry protocols and verifying identification.
  • Monitored and authorized entrance and departure of vehicles, cargo trucks, and visitors.
  • Decreased instances of theft, vandalism, and trespassing through diligent observation and reporting suspicious activities.

Warehouse Order Selector

UNFI, United Natural Foods
09.2004 - 10.2009
  • Exceeded daily performance metrics by consistently meeting or surpassing established picking goals and standards.
  • Wrapped pallets in shrink wrap prior to loading.
  • Improved order accuracy by diligently reviewing and verifying each picked item against the pick list.
  • Loaded shipments onto trucks with care, ensuring timely deliveries while minimizing damage to products during transit.
  • Safely operated heavy machinery, such as forklifts and pallet jacks, to transport picked orders to the dock.
  • Contributed to overall warehouse success through proactive communication with supervisors regarding potential issues or areas for improvement.

Shift Leader

Pizza Hut
08.2000 - 06.2004
  • Trained new employees and delegated daily tasks and responsibilities.
  • Maintained a clean and safe work environment while ensuring all employees adhered to safety guidelines and protocols.
  • Completed cash and credit card transactions accurately using POS software.
  • Oversaw daily cash handling procedures, maintaining accurate records and minimizing discrepancies.
  • Resolved customer complaints and issues and offered thoughtful solutions to maintain customer satisfaction.
  • Enforced company policies and regulations with employees.
  • Managed shift operations, supplied resources and monitored team performance to keep business profitable and running smoothly.
  • Managed inventory and ordered supplies to keep location well stocked with necessary supplies.
  • Boosted overall sales with effective upselling techniques and exceptional product knowledge.

Education

High School Diploma -

Hauptschule Bad Windsheim
Bad Windsheim, Germany
05.1996

Culinary School

Berufschule Rothenburg
Rothenburg Germany
09.1996 - 06.1998

Skills

  • Teamwork and Collaboration
  • Problem-Solving
  • Attention to Detail
  • Team motivation
  • Work Planning and Prioritization
  • Goal Setting
  • Leading Team Meetings
  • Safety
  • SOP Adherence
  • Issue Research

Certification

MSSC Certified production technician

Languages

German
Native or Bilingual

Timeline

Team Leader

PGT Innovations
03.2016 - Current

Flow Team

Target
10.2015 - 05.2016

Security Officer

C&S Wholesale
08.2010 - 08.2015

Warehouse Order Selector

UNFI, United Natural Foods
09.2004 - 10.2009

Shift Leader

Pizza Hut
08.2000 - 06.2004

Culinary School

Berufschule Rothenburg
09.1996 - 06.1998

High School Diploma -

Hauptschule Bad Windsheim

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Benjamin Spencer