Benjamin Squire
Saratoga Springs,UT
Summary
Developed critical problem-solving and communication skills in various environments, consistently resolving any complex issues that may arise. Seeking to transition into new field, leveraging ability to quickly learn and adapt to new processes. Passionate about working with people 1-on-1 to satisfy their needs, while also satisfying the companies needs.
Overview
2
2
years of professional experience
Work History
Technical Support (Software)
Weave
09.2024 - 11.2024
- Diagnosed and troubleshot hardware, software and network issues.
- Enhanced customer satisfaction by resolving complex technical issues promptly and effectively.
- Managed and navigated through escalated situations with costumers.
- Maintained clear communication channels with clients throughout the troubleshooting process, ensuring transparency and trust.
- Used all manner of soft skills to ensure the costumer had a satisfying experience.
- Used critical thinking to break down problems, evaluate solutions and make decisions.
- Took advantage of opportunities to upsell the product, resulting in numerous sales.
Manager
The Place Pizza
09.2022 - 05.2024
- Managed and motivated employees to be productive and engaged in work.
- Accomplished multiple tasks within established timeframes.
- Maintained professional, organized, and safe environment for employees and patrons.
- Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
- Maintained professional demeanor by staying calm when addressing unhappy or angry customers.
- Opened and closed location and monitored shift changes to uphold successful operations strategies and maximize business success.
- Improved marketing to attract new customers and promote business.
Education
High School Diploma -
Westlake High School
Saratoga Springs, UT05-2024
Skills
- Issue resolution
- Customer satisfaction
- Time management
- Decision-making
- Effective communication
- Negotiation
- Good judgment
- Active listening
- Problem-solving aptitude
Timeline
Technical Support (Software)
Weave
09.2024 - 11.2024
Manager
The Place Pizza
09.2022 - 05.2024
High School Diploma -
Westlake High School
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