Summary
Overview
Work History
Education
Skills
Certification
Timeline
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Benjamin Suplee

Dallastown,PA

Summary

Driven job seeker with a proven track record in supervising and improving unit operations, including equipment operation and team member performance evaluation.

Overview

13
13
years of professional experience
3
3
years of post-secondary education
2
2
Certifications

Work History

Security Guard

Penn National Gaming
York, United States
09.2021 - 03.2024
  • Oversaw daily monitoring and patrolled buildings, grounds and work sites.
  • Answered alarms, investigated disturbances and contacted law enforcement personnel to escalate crises.
  • Gathered information, identified and implemented resolution, planned follow-up and logged and filed incident report to successfully manage complaints.
  • Operated handheld metal detector and other surveillance devices to screen individuals entering facility.
  • Greeted guests professionally and courteously to cultivate welcoming atmosphere while making safety top priority.
  • Responded quickly to emergency situations to assess and deflect issues.
  • Checked identification of persons entering and exiting facility to eliminate unauthorized visitors.
  • Responded quickly to incidents and assessed active situations for security concerns.
  • Secured personal and company goods against robbery, vandalism and illegal entry.
  • Secured premises and personnel by patrolling property and monitoring surveillance equipment.
  • Remained calm, assertive and mindful to think critically and problem solve during stressful situations.
  • Patrolled and monitored premises in company vehicle, on bicycle and by foot.
  • Monitored employee activities, confirming compliance with security regulations.
  • Completed full building and grounds patrols to spot and investigate concerns.
  • Reported irregularities such as fire and safety hazards to maintenance.
  • Checked and verified photo identification prior to granting facility access.
  • Worked independently and collaboratively to resolve urgent issues to protect lives and property.
  • Permitted entry with escort for approved persons into secure locations.
  • Oversaw entry and exit of up to 300 employees and visitors daily.
  • Identified violators and escorted departing personnel to guard against theft of property.
  • Participated in staff meetings, special events and professional development activities.
  • Interacted assertively but non-confrontationally with personnel and general public.
  • Provided basic first aid and CPR to individuals in need of medical care until arrival of emergency medical personnel.
  • Detailed theft, access violations and other incidents with reports to boost success of future criminal or civil remediation.
  • Performed cash drops while maintaining security and control of drop box.

Crew Member

MOD Pizza
York, United States
02.2021 - 08.2021
  • Provided excellent customer service by greeting customers and meeting quality expectations.
  • Took orders, prepared meals and collected payments.
  • Assisted other team members to achieve goals.
  • Cleaned and maintained all areas of restaurant to promote clean image.
  • Worked well with teammates and accepted coaching from management team.
  • Kept food preparation area, equipment and utensils clean and sanitary.
  • Collaborated with team members to complete orders.
  • Operated cash register to ring up final bill and process various forms of payment.
  • Prepared products following restaurant, health and safety standards and procedures.
  • Became familiar with products to answer questions and make suggestions.
  • Addressed guest needs, questions or concerns to create optimum experience onboard.
  • Stocked shelves to organize aisles in assigned department.
  • Prepared and cooked food orders for customers by noting customizations and portion sizes.
  • Supported great dining and meal experiences for guests.

Loss Prevention/ Security

Allied Universal/ES3
York, PA
11.2019 - 12.2020
  • My duties as an loss prevention officer are to ensure the safety of the warehouse I am assigned to, by ensuring visitors are checked in properly by verifying their IDs and names, and their reason for visiting and checking the trunks of both visitors and employees for stolen items from the warehouse.
  • As a security officer my primary duties are to check in trucks correctly for the warehouse so they may be unloaded or loaded in a proper time, or check the trucks out verifying the loads, seals, and matching the trailers with the necessary paperwork .
  • Calmly and efficiently addressed emergency situations such as safety hazards and threats to life or property, deescalating when possible and directing shoppers to safety.
  • Monitored paperwork procedures to prevent error-related losses.
  • Devoted special emphasis to punctuality and worked to maintain outstanding attendance record, consistently arriving to work ready to start immediately.
  • Verified accuracy and validity of data entered in databases
  • Entered client information into databases quickly and with minimal errors.

Bellstand/Vallet Attendant

Harrisburg Hilton And Towers
Harrisburg, PA
10.2018 - 11.2019
  • The duties as vallet are to greet the guest in a friendly manner and park their vehicle quickly and safely in our garage, as well as assisting them with their luggage.
  • Other duties included dealing with solicitors on hotel property ensuring the safety of our guests.
  • Organized guest keys in systematic order for timely acquisition and delivery of vehicle.
  • Opened doors and transported luggage for customers with care and efficiency.
  • Provided guests with information regarding hotel's amenities, local attractions, nightlife, dining options, museums and concerts.
  • Maintained excellent attendance record, consistently arriving to work on time.
  • Inspected vehicles prior to parking and during retrieval to detect damage.
  • Handled 10 calls per day to address customer inquiries and concerns
  • Developed and maintained courteous and effective working relationships
  • Identified issues, analyzed information and provided solutions to problems
  • Collaborated with team members to achieve target results

Grocery Manager

Nell's Market Fresh Foods
Spry, PA
01.2017 - 03.2018
  • Organized efficient merchandise replenishment strategies to keep shelves stocked and well-organized for customers.
  • Performed key tasks to promote inviting grocery store appearance, including properly and effectively stocking shelves and end-caps.
  • Boosted grocery sales with top-notch merchandising abilities and expertise in implementing effective promotions.
  • Engaged customers and provided very high level of service and support, helping find desired products and items.
  • Enhanced communication between patrons and team members to cultivate upbeat, team-oriented culture.
  • Delegated tasks and duties to grocery staff and clearly communicated time frames for completion.
  • Reviewed inventory levels on daily basis and placed orders for products and merchandise for restocking purposes.
  • Chaired weekly meetings with executive leadership to identify opportunities for improvement, establish milestones and tailor products to individual markets.
  • Supervised creation of exciting merchandise displays to catch attention of store customers.
  • Handled problematic customers and clients to assist lower-level employees and maintain excellent customer service.
  • Devised, deployed and monitored processes to boost long-term business success and increase profit levels 10%.

Indirect Fire Infantryman

Pennsylvania Army National Guard
Danville, Harrisburg, PA
03.2011 - 03.2017
  • Indirect fire Infantryman(Mortarman) National defence service medal, As a mortarman my duties and responsibilities were the maintenance of my fireteams tracked mortar carrier while logging down any deficiencies and problems with the vehicle.
  • Other responsibilities included memorizing the amount of as well as the types of rounds we had on hand.
  • And setting up the radio and Mortar fire control system computer.
  • Maintained 100% accountability of all assigned equipment worth more than $50,000.
  • Realized 100% accuracy in inventory count of $[100,000] in weapons, equipment and vehicles for combat group during extended deployment to forward operating area.

Education

High School diploma -

Dallastown Area High School
08.2008 - 05.2011

Certificate Of Technical Studies - Electrical Technology

York Technical Institute

Skills

  • State and local codes

  • Wiring layouts

  • Electrical repair

  • OSHA Standards

  • Electrical equipment maintenance

  • Electrical Installations and Schematics

  • NEC code regulations

  • Control circuit troubleshooting

  • Troubleshooting skills

  • Commercial and residential wiring

  • Electrical troubleshooting

  • Hand and power tools

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Certification

Ohsa 10

Timeline

Security Guard

Penn National Gaming
09.2021 - 03.2024

Crew Member

MOD Pizza
02.2021 - 08.2021

Loss Prevention/ Security

Allied Universal/ES3
11.2019 - 12.2020

Bellstand/Vallet Attendant

Harrisburg Hilton And Towers
10.2018 - 11.2019

Grocery Manager

Nell's Market Fresh Foods
01.2017 - 03.2018

Indirect Fire Infantryman

Pennsylvania Army National Guard
03.2011 - 03.2017

High School diploma -

Dallastown Area High School
08.2008 - 05.2011

Ohsa 10

Aug 2024

Certificate Of Technical Studies - Electrical Technology

York Technical Institute

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Benjamin Suplee