Benjamin Szink
New Haven,IN
Summary
Results-driven Games Advisor with extensive product knowledge and proven sales techniques. Enhanced customer satisfaction and loyalty through effective problem-solving and communication. Expertise in inventory management and team collaboration, driving store performance and optimizing operations.
Overview
14
14
years of professional experience
Work History
Senior Games Advisor (Seasonal)
Gamestop
Fort Wayne, IN
10.2025 - 12.2025
- Provided product knowledge on new releases and popular titles.
- Engaged store guests to assess gaming needs, directed to appropriate department, and informed about game content, technology, and pricing.
- Assisted customers in selecting video games and consoles.
- Provided customer service and technical support to customers on gaming-related inquiries.
- Resolved customer inquiries and addressed concerns professionally.
- Resolved customer complaints promptly and professionally.
- Demonstrated strong communication skills while interacting with customers in person or via phone calls.
- Answered phones to assist callers in obtaining information on store inventory and resale value of games and consoles.
- Maintained comprehensive knowledge of gaming products, services, and promotions to assist customers effectively.
- Conducted inventory checks to ensure stock availability and accuracy.
- Organized merchandise and displays to enhance store layout and accessibility. and ensured product displays were appealing.
- Resolved conflicts between customers or staff members in a professional manner.
- Monitored guest activity, following loss prevention procedures to protect shelf inventory and remove suspicious visitors from store.
- Evaluated incoming shipments for damages and discrepancies prior to accepting delivery from vendors.
- Met delivery drivers to receive merchandise shipments and assist with unloading and adding new arrivals to inventory database.
- Vacuumed and mopped floors and wiped counters to maintain sanitary environment in guest area.
- Guided junior staff on best practices for customer interactions to enhance service quality.
Picker
In Stock Trades
New Haven , IN
10.2024 - 03.2025
- Fulfilled orders efficiently to meet challenging daily targets and ensure timely delivery.
- Picked products from designated locations using various tools and transferred to appropriate areas for further processing.
- Operated hand-held scanners to locate and pick inventory efficiently.
- Utilized RF scanners to scan products accurately and efficiently.
- Executed picking tasks according to order specifications while meeting daily productivity requirements.
- Lifted and transported heavy objects using proper techniques to ensure safety. heavy objects using proper lifting techniques to avoid personal injuries.
- Selected products and items from shelves and pallets for customer orders.
- Pulled and packed product using various tools and equipment to meet order goals.
- Organized products in designated areas to ensure quick access and retrieval.
- Inspected items for quality before packing for shipment.
- Inspected product quality prior to packing and shipping out orders.
- Verified accuracy of items picked, packed and shipped to customers.
- Collaborated with team members in order picking processes ensuring efficient workflow.
- Collaborated with team members to uphold safety standards and minimize workplace hazards.
- Followed safety protocols to minimize hazards during picking operations.
- Maintained cleanliness and organization of the picking area throughout shifts.
- Maintained cleanliness of warehouse areas by sweeping floors, emptying trash cans and organizing shelves.
- Cleaned and organized aisles, work stations, and floors to promote operational productivity.
- Kept products separated, organized and in good rotation to meet customer order specifications.
- Isolated damaged items to predefined marked area to report to supervisors.
- Reported any damaged or defective items immediately to supervisor for further investigation.
- Communicated discrepancies between physical counts and system records to supervisors for resolution.
- Ensured that all paperwork related to receiving, stocking and shipping is completed correctly in accordance with company policies.
- Prioritized urgent orders to meet shipping deadlines.
- Followed quality control procedures to minimize errors.
- Used warehouse management software to locate items quickly.
- Adapted to various warehouse environments and product types.
- Maintained a clean and organized work area to ensure safety.
- Limited damage to products and orders by using care when choosing items.
Senior Games Advisor (Keyholder)
Gamestop
Fort Wayne, IN
10.2018 - 09.2024
- Guided customers in selecting products and services to enhance their gaming experience.
- Resolved customer inquiries and complaints through effective communication and problem-solving.
- Maintained merchandise displays to ensure an organized and appealing store environment.
- Trained new team members on store policies, procedures, and customer service techniques.
- Assisted in inventory management by tracking stock levels and conducting regular counts.
- Collaborated with team members to create promotional displays and marketing initiatives.
- Provided product knowledge and recommendations to customers for informed purchasing decisions.
- Supported store operations by managing cash registers and processing transactions efficiently.
- Answered inquiries from customers regarding investments.
- Directed and participated in recruitment and enrollment activities.
- Led sales team in daily operations and customer engagement strategies.
- Trained and mentored new staff on product knowledge and sales techniques.
- Managed inventory levels and ensured product availability for customer needs.
- Developed promotional displays to enhance customer experience and drive sales.
- Collaborated with management on store layout and visual merchandising strategies.
- Resolved customer inquiries and complaints to maintain high satisfaction levels.
- Conducted regular team meetings to communicate goals and performance expectations.
- Implemented effective cash handling procedures for accurate financial transactions.
- Resolved customer complaints in a timely manner to maintain positive relationships with clients.
- Greeted customers and assisted with product selection to enhance shopping experience.
- Provided customer service to ensure satisfaction with purchases.
- Maintained a neat, organized, and clean work area throughout the shift.
- Analyzed sales data to identify trends and adjust sales strategies accordingly.
- Managed employee schedules according to staffing needs while ensuring labor costs remain within budget.
- Participated in weekly team meetings to align on promotions, events, and initiatives, fostering team collaboration.
- Resolved customer issues in a timely manner while maintaining professionalism at all times.
- Assisted customers in locating items within the store or online through use of technology resources.
- Ensured compliance with company policies related to safety regulations, health codes, security measures.
- Tracked inventory levels and coordinated restocking efforts to ensure product availability for customer needs.
- Supervised staff during shifts to ensure proper coverage of the floor at all times.
- Assisted in training new sales associates on store policies, procedures, and standards of operations.
- Identified trends in customer shopping habits and communicated those findings to management.
- Performed opening and closing duties including counting cash drawers and preparing bank deposits.
- Enforced loss prevention policies to minimize theft or fraud incidents within the store.
- Processed payments using various methods such as credit cards or cash transactions.
- Provided feedback on employee performance evaluations as needed by management team members.
- Coordinated floor moves, merchandising and display maintenance and monitored floor stock to keep popular items available to buyers.
- Collaborated with management to determine key tasks and delegate to staff members.
- Asked open-ended questions to learn about customers' needs and escorted to merchandise locations.
- Promoted service and selling culture to exceed customer expectations and build loyal consumer relationships.
- Protected store assets by assisting with audits, routine cycle counts and physical inventory.
- Incorporated product knowledge in sales process to maximize sales, units sold and dollar value of transactions.
- Facilitated and developed lasting relationships with clients to increase client retention.
- Partnered with store leadership team to learn and understand management processes and reports.
- Captured customer information to maximize future clienteling opportunities.
- Developed extensive product knowledge, growing revenue, and building consumer base.
- Provided feedback to management on customer needs and preferences to improve product offerings.
- Counted cash registers and balanced totals to ensure accuracy in financial reporting.
- Trained, managed and motivated employees to promote professional skill development.
- Delegated work to staff, setting priorities and goals.
- Directed and supervised staff performance.
- Provided leadership, insight and mentoring to newly hired employees to supply knowledge of various company programs.
- Completed thorough opening, closing, and shift change functions to maintain operational standards each day.
- Responded to customer inquiries and delivered appropriate information after carefully researching issues.
- Identified appropriate solutions to minimize issues and quickly solve problems.
- Coached staff on strategies to enhance performance and improve customer relations.
- Used Point of Sale register system to complete transactions.
- Researched out-of-stock items to find additional inventory in other store locations.
- Mentored newly hired staff in upselling techniques to improve sales.
- Conducted department walkthrough to assess and remedy factors such as cleanliness, inadequate stock levels and poor merchandising.
- Managed daily operations, client relations and IT.
- Determined complete order accuracy by examining merchandise to verify price and quantity.
- Processed credit card payments and counted back change and currency with accuracy rate.
- Built lasting client relationships by organizing and planning sales events.
- Supported long-term business strategies, generating guest relations feedback for process improvements.
Floor Associate
Big Lots
Fort Wayne, IN
09.2011 - 05.2023
- Assisted customers with product selections and answered inquiries.
- Maintained store cleanliness and organized merchandise displays.
- Stocked shelves and ensured products were properly labeled.
- Collaborated with team members to facilitate inventory management.
- Operated cash register and processed customer transactions efficiently.
- Monitored inventory levels and reported shortages to management.
- Supported promotional events by setting up displays and signage.
- Engaged with customers to enhance their shopping experience consistently.
- Refilled shelves regularly to ensure product availability.
- Engaged customers positively, providing professional and polite support for sales and service needs to enhance overall satisfaction.
- Assisted customers with locating merchandise in the store.
- Received shipments of new merchandise and distributed items to appropriate locations.
- Organized merchandise displays to attract customers and drive sales.
- Maintained high standards of customer service during all interactions.
- Ensured that aisles were neat, clean, and free from hazards at all times.
- Maintained knowledge of current sales and promotions, policies regarding payment methods, returns, exchanges.
- Processed payments for purchases using cash registers or point-of-sale systems.
- Kept calm and applied strong problem-solving and interpersonal skills to resolve conflicts.
- Processed merchandise returns and exchanges for customers to refund payments, trade items, and offer store credit.
- Cleaned work areas regularly including sweeping floors and emptying trash bins.
- Assisted with unloading trucks when necessary.
- Performed inventory counts on a regular basis to ensure accuracy of stock levels.
- Monitored store traffic and promptly addressed customer inquiries and complaints to ensure a positive shopping experience.
- Maintained current store, product, and promotional knowledge to drive consistent sales.
- Counted cash, made change, and stored coupons to keep organized and balanced cash register drawer.
- Adhered to all safety regulations when handling products and equipment.
- Processed payments and maintained accurate drawers to meet financial targets.
- Operated machinery such as pallet jacks or forklifts in accordance with safety protocols.
- Contributed to team effort by accomplishing related results as needed.
- Displayed high standards for quality workmanship and routinely double-checked work.
- Prioritized tasks for each job after reading project blueprints and documents.
- Used various chemicals and tools to repair damaged items.
- Maintained cleanliness and organization of all facility areas daily.
- Operated cleaning equipment such as floor buffers and vacuum cleaners effectively.
- Disposed of waste materials following safety and environmental guidelines.
- Restocked supplies in restrooms and break rooms as needed.
- Assisted with minor repairs to maintain facility functionality.
- Reported maintenance issues to management for prompt resolution.
- Collaborated with team members to ensure efficient workflow during shifts.
- Followed established safety protocols while performing cleaning tasks.
- Swept, mopped, and vacuumed floors across all facility areas to ensure cleanliness.
- Clean and sanitize restrooms, sinks, countertops and other surfaces.
- Empty wastebaskets and trash containers.
- Wiped down various surfaces with approved cleaning products to prevent growth of bacteria and viruses.
- Mopped and waxed floors, dusted, deep cleaned bathrooms and removed trash to keep buildings in clean and orderly condition.
- Clean windows, walls, ceilings, carpets and furniture in assigned areas.
- Completed sweeping and vacuuming, glass cleaning and trash collecting.
- Kept building interiors appealing with routine deep cleaning of high-traffic areas.
- Ensure that all spills are cleaned up immediately to prevent any accidents from occurring.
- Wet and spot mopped to clean floors and other surfaces in public corridors.
- Organized custodial closets to easily find equipment and supplies.
- Maintain janitorial supply inventory.
- Disinfect equipment and supplies using germicides or steam-cleaning equipment.
- Reduced cleaning time significantly while maintaining company quality standards.
- Responded to emergency cleaning requests to meet client expectations.
- Move furniture, equipment, boxes or other items as requested by supervisors or clients.
- Report any damages found in the building premises to supervisors immediately for repair works.
- Maintained, sanitized and vacuumed dining area and washed kitchen floors prior to closing.
- Operate floor cleaning machines to clean rugs, carpets and hard surface floors.
- Handled, labeled, and safely stored various hazardous chemicals and solutions to prevent injuries.
- Operated industrial cleaning equipment to quickly complete custodial tasks.
- Notified building managers about needed repairs to maintain public safety.
- Follow established safety procedures while operating machinery and using chemicals.
- Mix water with detergents or acids in containers to prepare cleaning solutions according to specifications.
- Stripped, sealed, finished and polished floors to maintain longevity and health.
- Maintained inventory of cleaning supplies and documented items requiring reorder.
- Attend training sessions regularly to keep updated on new safety protocols.
- Replace light bulbs when needed.
- Performed landscaping tasks and removed litter to maintain grounds.
- Assessed cleaning equipment and performed repairs when needed.
- Assist with special projects including painting walls or moving furniture as required.
- Inspect buildings for safety hazards before beginning work assignments.
- Perform minor repairs on doors, locks and other related fixtures as needed.
- Respond promptly to maintenance requests for repairs or replacements of fixtures or fittings.
- Ensured compliance with health and safety regulations.
- Vacuumed floors and dusted furniture to maintain organized, professional appearance.
- Checked and stocked inventory throughout facility to meet expected demands.
- Maintained accountability for building keys, master keys and access cards.
- Cleaned building floors by sweeping, mopping or vacuuming.
- Inspected exterior and interior of building for service issues and reported damages and needed repairs to supervisor.
- Dusted furniture, machines or equipment.
- Notified managers of repair needs or additions to building operating systems.
- Completed routine maintenance checks, notifying management of needed repairs.
- Monitored supply levels and requested new items to maintain completing daily cleaning tasks.
- Polished windows, glass partitions or mirrors using sponges or squeegees.
- Cleared snow, leaves, trash and debris from steps, walkways and areas around building entrances and exits, maintaining cleanliness and appearance of premises.
- Addressed minor maintenance issues, reporting more serious conditions to supervisors for attention from maintenance technicians.
- Followed chemical cleaner and power equipment procedures to prevent damage to floors and fixtures.
- Moved furniture, equipment or supplies manually or with hand trucks.
- Pulled chewing gum from undersides of tables, desks, chairs and various other fixtures, discarding gum and sanitizing area.
- Removed snow from sidewalks using snowplows, snow blowers or snow shovels.
- Arranged demonstrations or equipment trials to persuade customers and drive sales.
- Reviewed sales promotion information and plan-o-grams to follow for product display.
- Moved furniture as needed for special events or other activities.
Education
High School Diploma -
New Haven High School
New Haven, IN05-1994
Some College (No Degree) -
IPFW
Fort Wayne, INSkills
- Product knowledge
- Inventory management
- Customer assistance
- Sales techniques
- Visual merchandising
- Team collaboration
- Conflict resolution
- Effective communication
- Problem solving
- Training and mentoring
- Customer service
- Cash handling
- Client engagement
- Active listening
- Persuasion techniques
- Decision-making
- Industry knowledge
- Goal setting
- Client relationship management
Timeline
Senior Games Advisor (Seasonal)
Gamestop
10.2025 - 12.2025
Picker
In Stock Trades
10.2024 - 03.2025
Senior Games Advisor (Keyholder)
Gamestop
10.2018 - 09.2024
Floor Associate
Big Lots
09.2011 - 05.2023
High School Diploma -
New Haven High School
Some College (No Degree) -
IPFW