Benjamin Thompson
San Antonio,TX
Summary
Experienced with leveraging data analysis to inform business decisions and optimize processes. Utilizes critical thinking to identify inefficiencies and recommend practical solutions. Track record of collaborating with cross-functional teams to achieve project goals and enhance operational performance.
Overview
16
16
years of professional experience
Work History
Business Analyst Spec IV
JP Morgan Chase
08.2016 - Current
- Head the Debit Card Fraud Prevention caseload and submissions single handedly.
- Assist with Claims reviews for EO complaints and review for legitimacy and customer or bank impacts.
- Review for root cause analysis of complaint drivers.
- Serve as a point of contact for Executive Office and DCFP as well as Claims.
- Review for trends and procedure gaps that may negatively impact customers.
- Serve as a Subject Matter Expert for bank Policy and Procedure for the respective departments.
- Audit specialists based off review of submitted work and consumer or bank impact.
- Manage ever changing workload and changing SLA’s to complete cases by their due dates.
Senior Specialist III
JP Morgan Chase
11.2019 - 05.2023
- Assist with the identification and mitigation of developing fraud trends across all lines of business.
- Provide high level breakdowns of losses and fraud scenarios.
- Co-Led the creation of Policy and Procedure for Joint Account Real Time alerts.
- Serve as a point of contact for Private Bank and Asset Wealth Management.
- Created process mapping for multiple reports with PowerPoint.
- Train specialists in group and individual environments on new products and reports.
- Drive change through Procedure red-lining and Consulting about efficiency and changes in PnP.
- Streamline Policy to match Notes Generators and work review processes using PowerPoint.
Asset Wealth Management Flex Team
JP Morgan Chase
04.2021 - 04.2022
- Partner with CCEO, Asset Wealth Management, and New Account Screening to determine risk in the brokerage space.
- Created a process mapping for all reports handled by the team.
- Handle risk review for high Dollar Brokerage Transfers from external banks into and out of brokerage products.
- Train new specialists in new and existing reports to refine review steps.
- Collaborate on creation of Policy and Procedure for all reports.
Quality Job Enrichment Program
JP Morgan Chase
05.2018 - 11.2019
- Analyze quality trends and projections to maintain department quality standards.
- Created a Excel quality report for efficient tracking of audits that could be shared with executive leadership.
- Assisted with UAT testing and development on the Common Customer Authentication tool.
- Held calls with point of contacts from other lines of business to collaborate on DCFP policies and capabilities.
- Completed RCR’s as the sole impact assessor for DCFP in determining impacts and scope of impacts.
Senior Specialist II
JP Morgan Chase
11.2017 - 05.2018
- Review cases to determine risk to bank before performing large increases to card limits or extended travel on debit cards.
- Work along side Global Wealth Management to perform actions for high profile clients, and Private Bank clientele.
Special Task and Review Senior Specialist I
JP Morgan Chase
08.2016 - 11.2017
- Responsible for detecting fraud, fraud schemes as well as mitigating losses resulting from high risk monetary and non-monetary transactions.
- Strong judgment in review of risk transactions through in depth research of each case.
- Quality focused atmosphere to ensure cases and calls are within outlined departmental policies.
Head Manager
Hibbett Sporting Goods
12.2009 - 05.2016
- Responsible for the planning, budgeting, logistics, materials, and documentations of all store activities.
- Designed a “Teach the Strengths” program that was implemented in my store as well as others.
- Led monthly meetings to outline expectations and store projects.
- Addressed any potential coaching opportunities internally as well as externally.
- Implemented daily game plan outlining expectations of sales and general duties per team members.
- Forecast potential spending for labor budgets, sales performance, and store overhead for monthly usages.
- Daily, weekly, and monthly store reporting on sale, labor, and overhead.
Education
High School Diploma -
Seguin High School
Seguin, TX01.2009
Skills
- Training and Development
- Trend Projections
- Analytics
- Microsoft Office Suite
- Change management
- Data Visualization
- Delegation
- Data analysis
- Requirements gathering
- Team collaboration
Timeline
Asset Wealth Management Flex Team
JP Morgan Chase
04.2021 - 04.2022
Senior Specialist III
JP Morgan Chase
11.2019 - 05.2023
Quality Job Enrichment Program
JP Morgan Chase
05.2018 - 11.2019
Senior Specialist II
JP Morgan Chase
11.2017 - 05.2018
Business Analyst Spec IV
JP Morgan Chase
08.2016 - Current
Special Task and Review Senior Specialist I
JP Morgan Chase
08.2016 - 11.2017
Head Manager
Hibbett Sporting Goods
12.2009 - 05.2016
High School Diploma -
Seguin High School
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