Benjamin Topolski
Oldsmar,FL
Summary
I am a diligent and personable professional with a proven track record of delivering exceptional customer service. With strong written and verbal communication skills and an aptitude for problem-solving, I consistently meet and exceed goals presented to me in fast-paced work environments. I excel in identifying, satisfying, and surpassing customer needs and expectations by offering innovative solutions, thereby positioning myself as a trusted partner in the growth of their enterprises while expanding business opportunities for my employers.
Overview
4
4
years of professional experience
Work History
Quality Assurance Inspector and Training Instructor
Freedom Boat Club
Tarpon Springs, FL
12.2022 - 02.2024
- After starting as a dock master, promoted to the 4-person inspection team responsible for maintaining the integrity of the 700+ vessel fleet.
- Detailed inspection of vessels included checks for cleanliness, operational status, and critical safety equipment.
- Assigned to the faculty responsible for developing and teaching the five-day multi-subject introductory training course all new hires were required to complete successfully before they could begin working the docks.
- Position eliminated after family-owned business purchased by Brunswick.
Sales and Leasing Professional
Norris Honda
08.2021 - 10.2022
- Delivered the highest level customer service in a fast-paced environment while meeting and exceeding sales goals in the challenging market conditions created by the Covid epidemic.
- Managed and satisfied a pipeline of new car inquiries generated from internet, phone, and walk-in leads despite limited available inventory.
Sales and Leasing Professional
AutoNation
03.2020 - 08.2021
- Started sales in a new industry and quickly rose to become among the top sales associates in my first month of employment.
- Built and maintained a pipeline of customer leads from the internet and walk-ins to maximize sales and leases despite supply crashing from the start of the Covid pandemic.
- Successfully managed expectations to provide outstanding service in very difficult market conditions.
Education
Bachelor of Science - Paralegal and Marketing
Stevenson University
Owings Mills, MD01.2011
Skills
- Outstanding interpersonal skills
- Excellent written and verbal communication skills
- Ability to identify customer needs and desires
- Exceeding customer expectations
- Creative and profitable solutions
- Attention to detail
- Delivering world-class performance
- Customer service
Activities
Disc Golf, Soccer, Lacrosse, Golf, Snowboarding, Weightlifting, Running, Reading, Squash
Timeline
Quality Assurance Inspector and Training Instructor
Freedom Boat Club
12.2022 - 02.2024
Sales and Leasing Professional
Norris Honda
08.2021 - 10.2022
Sales and Leasing Professional
AutoNation
03.2020 - 08.2021
Bachelor of Science - Paralegal and Marketing
Stevenson University
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