Benjamin Trejo Jr
Las Vegas
Summary
Dynamic Safety & Security Officer with proven expertise at Marriott Grand Chateau in emergency response and risk assessment. Adept at conflict resolution and incident management, I excel in maintaining safety protocols and enhancing guest experiences. Recognized for my ability to build relationships and effectively train team members, ensuring a secure environment for all.
Overview
8
8
years of professional experience
Work History
Safety & Security Officer
Marriott Grand Chateau
Las Vegas
05.2022 - Current
- Follow all company policies and procedures; report accidents, injuries, and unsafe work conditions to manager; complete safety training and certifications; maintain confidentiality of proprietary information; protect company assets.
- Attention to customer service with a professional and pleasant personality.
- Patrol all areas of the property; secure rooms; assist guests with room access.
- Conduct emergency response drills, conduct physical hazard/safety inspections, investigations, interviews, and key control audit.
- Monitor Closed Circuit Televisions and alarm systems.
- Authorize, monitor, and document access to secured areas.
- Assist owners/guests/associates during emergency situations.
- Respond to accidents, contact EMS or administer first aid/CPR as required.
- Gather information and complete reports.
- Maintain confidentiality of reports/documents, release information to authorized individuals.
- Defuse disturbances in accordance with company policies and procedures.
- Resolve safety hazard situations.
- Handle all interruptions and complaints.
- Escort unauthorized persons from the property.
- Ensure compliance with alcoholic beverage control laws.
- Call for assistance using proper code responses.
- Assist management in training, motivating and coaching employees; serve as a role model and first point of contact.
Barista/Cashier
Marriott Grand Chateau
Las Vegas
05.2021 - 05.2022
- Complete opening and closing duties including setting up necessary supplies and tools, cleaning all equipment and areas, locking doors, etc.
- Set up, stock, and maintain work areas.
- Input orders into the cash register system and collect payment from customers.
- Take orders, and prepare food, smoothies and coffee beverages.
- Ensure that appliances (e.g, coffee makers) are turned on/off at the appropriate times.
- Clean dishes, utensils, work areas, tables and equipment throughout the day.
- Obtain change required for expected business level.
- Welcome and acknowledge all guests according to company standards, anticipate and address guests' service needs, assist individuals with disabilities, and thank guests with genuine appreciation.
Puller/Processing Clerk
NRSI Dotty’s Warehouse
Las Vegas
01.2018 - 05.2021
- Generated orders that are placed by managers in all of our locations which included: Dotty’s, Bourbon Street, La Villita, Red Dragon, Hoover Dam Lodge, & Laughlin River Lodge.
- Monitored 1st and 2nd shift paperwork to distribute products for over 120 locations.
- Revised paperwork to detect variances.
- Loaded carts full of ordered products into trucks to deliver to each location.
- Stocked inventory when new shipment arrived and organized the warehouse to create a more efficient workflow.
- Occasionally acted as a driver to transport pallets of product ordered to locations in Pahrump (NV), Mesquite (NV), & Reno (NV).
Team Dining Room Attendant
Santa Fe Station Casino
Las Vegas
10.2017 - 01.2018
- Maintain a team dining room by keeping inventory stocked & area cleaned.
- Assist other workers with regards to questions & concerns for hours of operation for food being served.
- Assist other departments as a dishwasher due to business needs.
- Prepare shift transitions each morning.
Education
Bachelor’s Degree - Criminal Justice Major
University of Nevada Las Vegas
Las Vegas, NV05.2021
Skills
- Microsoft products
- Emergency response
- Hazard inspection
- Risk assessment
- Customer service
- Incident reporting
- Team building
- Threat analysis
- Investigation techniques
- Crime prevention
- Security protocols
- Conflict resolution
- Incident management
- Relationship building and management
- First aid certified
- Complex Problem-solving
- Punctuality
References
- Ivet Aldaba, Professor at Greenspun College of Urban Affairs, ivet.aldaba@unlv.edu, (702)-324-1129
- Jhonatan Landaverde, Safety & Security Supervisor at Marriott Grand Chateau, landaverde.jhonatan67@gmail.com, (702)-683-1525
- Tiyani Aulelava, Safety & Security Manager at Marriott Grand Chateau, tiyani.aulelava@vacationclub.com, (808)-389-5358
- Benjamin Colunga, Finance Analyst at Sheraton Desert Oasis Villas, benjamin.colunga@vacationclub.com, (702)-499-3149
Timeline
Safety & Security Officer
Marriott Grand Chateau
05.2022 - Current
Barista/Cashier
Marriott Grand Chateau
05.2021 - 05.2022
Puller/Processing Clerk
NRSI Dotty’s Warehouse
01.2018 - 05.2021
Team Dining Room Attendant
Santa Fe Station Casino
10.2017 - 01.2018
Bachelor’s Degree - Criminal Justice Major
University of Nevada Las Vegas