Benjamin Tudorache
West Linn
Summary
Enthusiastic and knowledgeable automotive professional with experience as a BMW Genuis at Kuni BMW and a proven track record as a sales consultant at MS Motors, specializing in customer engagement, product education, and technology demonstrations. Adept at providing in-depth vehicle knowledge, facilitating test drives, and acting as a trusted liaison between customers and the sales team, boosting sales through personalized product demonstrations and strategic collaboration. Passionate about delivering exceptional customer experiences through strong communication, technical expertise and personalized service, achieving top performance by leveraging industry trends and effective closing techniques, ensuring customer satisfaction and retention.
Overview
2
2
years of professional experience
Work History
Sales Consultant
MS Motors
12.2024 - Current
- Used consultative sales techniques to understand customer needs and recommend relevant products and services.
- Achieved top performance by strategically adapting to rapidly changing, competitive environment.
- Followed up with existing customers to provide additional support and address concerns.
- Implemented up-selling strategies, encompassing recommendation of accessories and complementary purchases.
- Provided sales and customer service assistance to walk-in traffic
- Increased sales by fostering relationships with customers, implementing business strategies and suggesting areas for improvement.
- Responded to telephone and in-person requests for information.
- Maximized customer retention by resolving issues quickly.
- Kept detailed records of daily activities through online customer database.
- Set and achieved company defined sales goals.
Concrete Laborer
Blu Construction
02.2024 - 11.2024
- Set wood and other forming materials to prepare for concrete pours.
- Installed rebar and molded expansion joints and edges for concrete projects.
- Demolished and repaired old concrete surfaces.
- Maintained clean, safe worksite for team safety and to help keep projects on-track.
- Safely operated concrete-cutting and finishing drills, power saws and trowels to complete assigned tasks.
- Applied contraction, construction, or isolation joints in appropriate areas and situations.
- Installed forms for shaping, insulating, or creating decorative effects in concrete.
- Prepared and placed concrete to create sidewalks, driveways, or patios.
- Inspected concrete structures for complete fills, defects, or damage.
- Adhered to safety and reporting procedures.
- Applied sealers or waterproofing to concrete as required by project.
BMW Genuis
Kuni BMW
12.2022 - 02.2024
- Developed and maintained in-depth expertise on BMW models, features, options, and service updates to provide accurate product knowledge and support.
- Explained vehicle features during deliveries.
- Responded to customer enquiries via telephone and email.
- Provided personalized vehicle demonstrations, highlighting BMW features, technology, and driving experience to enhance customer understanding.
- Assisted customers in selecting right BMW model based on their needs, preferences, and lifestyle.
- Delivered in-depth training to customers on BMW iDrive, ConnectedDrive, and advanced driver-assistance systems.
- Supported the sales team by addressing technical inquiries and enhancing customer confidence in purchasing decisions.
- Conducted test drives to showcase BMW performance, handling, and innovating features.
- Stayed up-to-date with BMW product updates, new model releases, ad industry trends to ensure accurate knowledge sharing.
- Provided exceptional customer service, ensuring a seamless nd engaging experience from showroom visits to vehicle delivery.
Education
Administration And Marketing
Portland Community College
Portland, OR06-2022
Skills
- Vehicle technology and features expertise including BMW knowledge of iDrive and ConnectedDrive systems
- Test drive Facilitation
- Service and maintenance awareness
- Automotive industry trends
- Relationship building
- Conflict resolution
- Sales team collaboration
- Client needs assessment
- Personalized product demonstrations
- Strong verbal and written communication
- Industry trends
- Closing techniques
- Sales strategies
- Referral generation
Languages
Romanian
Native or Bilingual
Timeline
Sales Consultant
MS Motors
12.2024 - Current
Concrete Laborer
Blu Construction
02.2024 - 11.2024
BMW Genuis
Kuni BMW
12.2022 - 02.2024
Administration And Marketing
Portland Community College
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