Benjamin Useche
Burlington,NJ
Summary
Dynamic worker skilled in de-escalation techniques, trauma-informed care, community outreach, and a multitude of other skills. Proven ability to enhance safety and support for individuals in crisis, driving effective problem-solving and collaboration. Results-driven professional with extensive experience in crisis intervention and community outreach. Expertise in leading teams, fostering strategic partnerships, and enhancing service delivery.
Overview
9
9
years of professional experience
6
6
Certifications
Work History
Crisis Response Specialist
Legacy Treatment Services
Burlington, NJ
08.2025 - Current
- Provides immediate support, assessment, and de-escalation for individuals in acute mental health, substance use, or trauma-related crises, often linking them to services or stabilizing situations to reduce police involvement, and promote community safety, working in mobile teams, call centers, or agencies.
- Use compassion, communication, and clinical skills to help people through emergencies, aiming for stabilization and connection to long-term care.
- Evaluate consumers, and decide if additional psychological, psychiatric, or clinical services are needed.
- Demonstrate competency in culturally appropriate care, trauma-informed care, de-escalation techniques, suicide assessment, and safety planning prior to rendering services independently.
- Outreach services to adults in crisis, including mental health, substance use, and suicidal emergencies.
- Provide risk assessment, safety planning, linkage to services, and follow-up care.
- Provide crisis de-escalation without the use of law enforcement unless necessary for consumer or team safety.
Regional Program Manager
Red Cross
APO, AE
07.2023 - 07.2025
- Strengthened the Red Cross’s impact within local military communities.
- Cultivated and strengthened strategic relationships with military leadership, community leaders, and key organizations to drive the Red Cross mission forward.
- Formed valuable partnerships with local governments, corporations, and nonprofits, expanding outreach and solidifying the Red Cross’s presence in the community.
- Directed volunteer recruitment, training, and management efforts to ensure seamless service delivery to military families, veterans, and local communities.
- Orchestrated comprehensive support for military treatment facilities, VA hospitals, and emergency communications, enhancing care for military personnel and their families.
Emergency Medical Technician
McCabe Ambulance
Bayonne, New Jersey
12.2019 - 06.2023
- Delivered expert pre-hospital care, following McCabe policies and protocols, to ensure patients received the highest standard of treatment.
- Utilized wireless communication devices to efficiently manage dispatches, coordinate with medical control, and facilitate seamless patient transfers, with detailed reports.
- Maintained precise and comprehensive patient documentation, ensuring compliance with regulations, and effectively sharing responsibilities with partners.
- Operated emergency vehicles while adhering to safety protocols and traffic laws.
- Responded swiftly to emergency calls and assessed patient conditions.
Disaster Action Teams Supervisor
Red Cross
New York, New York
12.2016 - 06.2023
- Led disaster response efforts in the New York region, ensuring affected families received immediate care and support in collaboration with local agencies like FDNY, NYPD, and HPD.
- Managed and updated disaster-related records and data, ensuring compliance with national standards and accurate reporting for ongoing relief efforts.
- Proactively addressed and resolved challenges affecting service delivery, ensuring uninterrupted support during critical moments.
- Trained and mentored new volunteers and employees to enhance emergency response capabilities and preparedness.
Education
Master of Arts - Clinical Psychology
William Patterson
Wayne, NJ08-2016
Bachelor of Arts - Psychology
Bryn Athyn College
Bryn Athyn06-2010
Skills
- Crisis intervention
- Risk assessment
- Trauma-informed care
- De-escalation techniques
- Cultural competency
- Emergency response coordination
- Community outreach
- Strategic relationship building
- Volunteer management
- Effective communication
- Team leadership
- Problem solving
- Advanced communication
- Risk management
- Team collaboration
- Customer relations
- Documentation management
- Analytical thinking
- Knowledge sharing
- Customer relationship management
- Disaster recovery planning
- Experience in leadership
Affiliations
Volunteer, Hoboken EMS
Certification
EMT-B
Timeline
Crisis Response Specialist
Legacy Treatment Services
08.2025 - Current
Regional Program Manager
Red Cross
07.2023 - 07.2025
Emergency Medical Technician
McCabe Ambulance
12.2019 - 06.2023
Disaster Action Teams Supervisor
Red Cross
12.2016 - 06.2023
Master of Arts - Clinical Psychology
William Patterson
Bachelor of Arts - Psychology
Bryn Athyn College