Benjamin W. Chen
Quincy,MA
Summary
Compassionate Nurse Case Manager offering 7 years of experience working with patients and families to facilitate smooth transitions following discharge from medical facilities. Committed to working collaboratively with health plan, leadership, and department coordinators to achieve highest quality of patient satisfaction. Well-versed in developing individualized care plans and advocating patient welfare.
Overview
14
14
years of professional experience
1
1
Certification
Work History
Nurse Case Manager
Molina Health Care
06.2021 - Current
- Developed and modified patient care plans and assisted interdisciplinary team in identifying client needs and goals to determine priorities of care.
- Analyzed patient responses to medications, therapies and variances in plans of care.
- Implemented aspects of patient care under physician orders and sought clarification when needed to promote safety, quality and cost-efficient care.
- Managed support services and fostered communication among social workers, therapists, hospital staff, and patients.
Registered Nurse
Boston Medical Center
02.2020 - 05.2021
- Managed patients recovering from medical or surgical procedures.
- Followed all personal and health data procedures to effectively comply with HIPAA laws and prevent information breaches.
- Provided skilled, timely and level-headed emergency response to critically-ill patients.
Registered Nurse
South Cove Manor
09.2018 - 01.2019
- Assess, plan, implement, and evaluate patient care including patient but not limited to orthopedics, stroke, CHF, pacemakers, diabetes, hospice care
Certified nursing assistant
South Shore Hospital
08.2016 - 08.2018
- Perform patient care and ADLs on a twenty-two patient unit, working with patients from complete care to short patient stay, completing tasks including laboratory collection, EKG, and documentation
Server
CxRA
10.2014 - 10.2016
- Company Overview: Catering Company
- Serve customers and cater to their needs
- Work with fellow servers to provide a satisfying experience for clients
- Catering Company
Intern
Cambridge Savings Bank (CSB)
07.2014 - 08.2014
- Quality control for customer activities each week
- Research to check the function of applications and programs were being used and if the applications operated correctly
Intern
Cambridge Savings Bank (CSB)
06.2013 - 08.2013
- Quality control for customer activities each week
- Research to check the function of applications and programs were being used and if the applications operated correctly
Massachusetts General Hospital
05.2011 - 08.2013
- Transported patients safely to appointments, rooms, and discharge
Tutor/ Grader
Kumon
09.2012 - 04.2013
- Tutor students in math and English, ranging from basic to advanced difficulty
- Grade/ correct papers of the students and explain to them what they did incorrectly
- Allowed students to move at their own pace and encourage them improve
Education
Bachelor of Science - Nursing
University of Massachusetts Boston
Dorchester, MASkills
- Case management
- Healthcare
- Patient counseling
- Policy adherence
Certification
- Registered Nurse, Massachusetts, 03/01/18
- Certified Nursing Assistant, 08/01/16
- Basic Life Support certification, 08/01/18, 12/31/20
- IV Training certified, 07/01/18
Other Experiences
CAUTI prevention, Horizontal violence in hospitals, Self-care and mindfulness in healthcare, Massachusetts General Hospital, Boston, MA, 05/01/11, 08/31/13, Transported patients safely to appointments, rooms, and discharge
Timeline
Nurse Case Manager
Molina Health Care
06.2021 - Current
Registered Nurse
Boston Medical Center
02.2020 - 05.2021
Registered Nurse
South Cove Manor
09.2018 - 01.2019
Certified nursing assistant
South Shore Hospital
08.2016 - 08.2018
Server
CxRA
10.2014 - 10.2016
Intern
Cambridge Savings Bank (CSB)
07.2014 - 08.2014
Intern
Cambridge Savings Bank (CSB)
06.2013 - 08.2013
Tutor/ Grader
Kumon
09.2012 - 04.2013
Massachusetts General Hospital
05.2011 - 08.2013
Bachelor of Science - Nursing
University of Massachusetts Boston
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