Summary
Overview
Work History
Education
Skills
Timeline
Generic

Benjamin West

Texarkana,TX

Summary

Experienced and enthusiastic Consultant with track record of success across wide range of industries. Possesses exceptional interpersonal, problem-solving and analytical skills to provide advice and expertise to client organizations improving business performance. Experienced in all aspects of operations, strategy and finance. Effective advisor communicates well with people of all ages and backgrounds.

Overview

30
30
years of professional experience

Work History

Business Payment Consultant

Concentrix
10.2023 - Current
  • American Express Apply By Phone -Small Business Department
  • Promoted here from Consumer Products department
  • Sell a variety of American Express cards to small business owners with up to $4 million in gross revenue
  • Explaining the benefits of various card products with accurate and precise information to potential customers

Sales Advisor II

Concentrix
06.2023 - 10.2023
  • Sales for American Express Consumer Cards Department
  • Developed long-lasting client relationships by providing exceptional customer service.
  • Exceeded sales targets consistently through effective product demonstrations and persuasive communication skills.
  • Increased sales by establishing rapport with customers and identifying their needs.
  • Extensive knowledge of card products to help customers with product recommendation

Owner/Operator

West Services
10.2018 - 06.2023

General Building Maintenance and Upkeep
• Troubleshooting and Repair Minor Mechanical and Electrical
• Collection of Rent and Lease Payments

Settlement Specialist

Minacs Group / Concentrix
08.2016 - 03.2018
  • The Settlement Specialist position was an independent position within a Volkswagen dealership to conduct buyback transactions surrounding the automotive manufacturer's TDI emissions lawsuit.
  • Specialists met with claimant's on an appointment basis to sign final paperwork in buyback process and transact official settlement.
  • I worked in Audi, Porsche, and Volkswagen dealerships in Texarkana, Corpus Christi, Houston, Bryan, and several other cities in Texas


Service Manager

West Motor Company
04.2007 - 04.2016
  • Initiate automotive services and repairs by ascertaining performance problems and services requested.
  • Verifies warranty and service contract coverage, developing estimates, writing repair orders, and
    maintaining customer rapport and records.
  • . Operated used car dealership sales and filed title work with state
  • Former certified Texas state vehicle and DOT inspector

Assistant Operator

International Paper
02.1994 - 04.2007
  • Operated machinery both individually, or as part of a team, to convert raw materials to paper products
    in an operator or assistant role in the process for Pulping, Drying, Reeling, Coating, Winding
  • Maintenance and Quality Control Testing
  • Adhered to strict safety regulations,

Education

Associate of Arts - General Studies

Texarkana College
Texarkana, TX
05.2021

Skills

  • Consultative Sales
  • Call Management
  • Complaint Resolution
  • Product Knowledge
  • Paperwork Processing
  • Quality Control
  • Sales Closing
  • Call Center Experience
  • Documentation
  • Money Handling Abilities
  • Office Equipment Proficiency
  • Live Chat Support
  • Problem-Solving Abilities
  • Customer Relations
  • Conflict Resolution
  • Escalation Management
  • Product and Service Solutions
  • Customer Relationship Management (CRM)

Timeline

Business Payment Consultant

Concentrix
10.2023 - Current

Sales Advisor II

Concentrix
06.2023 - 10.2023

Owner/Operator

West Services
10.2018 - 06.2023

Settlement Specialist

Minacs Group / Concentrix
08.2016 - 03.2018

Service Manager

West Motor Company
04.2007 - 04.2016

Assistant Operator

International Paper
02.1994 - 04.2007

Associate of Arts - General Studies

Texarkana College
Benjamin West