Benjamin Williams
Montgomery,Alabama
Summary
Detail-oriented audiovisual professional with over 20 years of experience. Skilled in host of functions, including installation and testing of cabling, equipment and audiovisual systems.
Overview
24
24
years of professional experience
1
1
Certification
Work History
Security and AV Technician
Sights And Sounds
09.2022 - Current
- Provided thorough troubleshooting and maintenance of home automation equipment.
- Educated clients on the benefits of home automation, resulting in increased sales and customer satisfaction.
- Enhanced home security by implementing automation systems including mesh wifi, smartlocks, home automation, home theater, etc.
- Facilitated smooth transitions from traditional residential setups to fully-integrated smart homes environments.
- Maintained current knowledge on safety regulations, ensuring that all installations adhered to strict safety standards.
Lead Sales and Installation Technician
Alarm Guard
06.2020 - 06.2022
- Maintained high level of safety when using hand and power equipment for hoisting, measuring, testing, and drilling of various types of security installations.
- Maintained updated knowledge of all equipment, products, and services to properly educate customers on all services provided to include home alarms, surveillance cameras, home automation, etc.
- Assisted in training new technicians, sharing best practices for efficient installations and high-quality results.
- Followed all company guidelines regarding safety procedures when out in field.
Field Operations Supervisor
TSI/ITG
01.2016 - 06.2020
- Collaborated with customers to ensure project completion expectations and managed all customer complaints.
- Trained technicians in proper methods, equipment operation, and safety procedures.
- Set and managed schedules to give proper coverage to required areas and meet customer service demands.
- Conducted scheduled and impromptu evaluations to assess work performance.
- Oversaw special projects to ensure accuracy and completion within a timely manner.
- Managed large-scale projects from inception to completion, consistently meeting deadlines and staying within the companies allotted budget.
- Monitored job progress and performance of employees or contractors to complete projects prior to deadlines.
Lead Commercial Technician
Communications Unlimited & Repair
01.2004 - 01.2016
- Provided residential & commercial installation.
- Mapped daily route to ensure all projects were completed within a timely manner.
- Reconciled errors & discrepancies for self and other technicians.
- Installation of phone, phone jacks, cable, internet, wireless routers & networking
- Provided specialized services in commercial installation with telephone and fire alarms as well as provided advanced trouble shooting.
- Trained new technicians on standard operating procedures, ensuring consistency across the team.
Installation Service Technician
DIRECTV
01.2000 - 01.2004
- Provided residential & commercial installation for satellite and cable television.
- Mapped daily route to ensure all projects were completed within a timely manner.
- Reconciled errors & discrepancies for self and other technicians.
- Provided specialized services in satellite hardware, software installation and cable routing as well as provided advanced trouble shooting and customer service.
Education
High School Diploma -
Sidney Lanier High School
Montgomery, AL05.1999
Skills
- AV Issue Resolution
- Audio Equipment Maintenance
- Video Codec Knowledge
- Control Room Operations
- Collaborative Technology
- Audio Visual Installation
- Technical Troubleshooting
- Video Equipment Maintenance
- Audio Visual Cabling
- Excellent Work Ethic
- Troubleshooting Equipment
- Equipment Troubleshooting
Certification
- Certified E.S. Sales Representative, Technician, and Technician's Assistant, Certified Training Academy - 2023
- Certified Broadband Technician, Jones NCTI - 2007
- Certified SBCA Technician, DirecTV - 2000
Timeline
Security and AV Technician
Sights And Sounds
09.2022 - Current
Lead Sales and Installation Technician
Alarm Guard
06.2020 - 06.2022
Field Operations Supervisor
TSI/ITG
01.2016 - 06.2020
Lead Commercial Technician
Communications Unlimited & Repair
01.2004 - 01.2016
Installation Service Technician
DIRECTV
01.2000 - 01.2004
High School Diploma -
Sidney Lanier High School
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