Benjamin Wilson
Learning and Development
Boulder,CO
Summary
Experienced enabler with over 20 years of experience in financial/technology SaaS, State and Local Mountain Rescue, and Secondary Education. Expert in Operational Support, B2B Client Relationship Management, Acquisitional on-boarding and training, domestic/international multi-team management. Executed projects and initiatives; guided strategic vision for organizational growth; developed curriculum for students of all ages - professional and academic. Software Athlete: strong belief in the right tool for the right job; proven talent to learn complex systems at an admin level, quickly. My value-add and my passion revolve around working with people and technology to realize brilliant and innovative ideas.
Overview
24
24
years of professional experience
Work History
Director of Education
Colorado Search And Rescue Association (CSAR)
Boulder, CO
01.2017 - Current
- Create educational plans based on needs and roles.
Design, develop, implement curriculum for 3500 rescuers across
CO. - Create and teach best practice search management, mapping, and
other backcountry SAR applicable skills and duties. - Bring together SMEs to create and execute specialized training
for Colorado Backcountry SAR. - Continually innovate learning experience, always engineering education and enablement output based on feedback and changes in hiring practices and/or group needs.
- Prepared action plans to address concerns discovered through surveys, classroom observations and conversations with stakeholders.
- Oversaw development and implementation of quality educational programs.
- Grew education program (course offering and student enrollment) by 200%.
- Increased instructor and SME pool 300%
Secondary English Teacher
Erie High School/ SVVSD
Erie, CO
08.2019 - Current
- Incorporated a variety of learning delivery methods including in-person, virtual/remote learning - synchronous and asynchronous, blended learning to support differentiated learner requirements.
- Designed and implemented project-based curriculum for students in grades 9-12.
- Implemented personalized learning plans for students including individual real-time instructor feedback and student reflection.
- Utilized multimedia strategies and technology to convey information in fresh and interesting ways.
- Consulted with teachers in other disciplines to identify and adopt successful instructional strategies.
VP Client Relationship Management/ SaaS Support
Markit On Demand
Boulder, CO
09.2011 - 05.2016
- Design, established, grew the Client Relationship Management team.
- Onboard and train, in-person and remote, global staff for client relationship management.
- Manage a global team enabling efficient production issues resolution for B2B clients.
- Manage a multi-disciplined, global team of tier 1 and 2 production solution engineers and website developers to exceed client response time, website uptime, issue resolution, software viability in SaaS environment.
- Implement full-service escalation path for clients through multiple teams to mitigate client risk, downtime and ensure we were meeting or exceeding SLAs.
- Create communication plan enabling relationships and workflows to promote successful customer journey and a free-flowing feedback loop from client support all the way up through sales.
Director Board of Directors
Colorado Search And Rescue Association (CSAR)
Boulder, CO
01.2016 - Current
- Lead organization in setting goals and strategies.
- Strategize values, goals and vision of organization.
- Facilitate decision making by building consensus and developing solutions.
- Plan and coordinate large volume and wide variety of meetings, conferences and workshops, programs and projects.
- Helped recruit and grow Organization from 50 teams to 100 teams within 4 years.
- Helped grow member email list from 100 member viewership to 600 member viewership.
Lead: Network Operations Center/ SaaS Support
Wall Street On Demand
Boulder, CO
04.2007 - 09.2011
- Create, pitch, and implement the role of team lead for a multi-data center network operations team.
- Oversee 24/7 B2B client support, proactive maintenance and troubleshooting of a 3-tiered website hosting platform.
- Inform the business on best practice system health monitoring/alerting operations systems.
- Manage and train support team executing monitoring uptime and maintenance procedures on fully redundant, “hot, hot, hot” multi-environment data center.
- Diagnose and resolve hardware, software, and network problems and replace defective components.
Education
Master of Arts - Secondary Education And Curriculum Building
University of Colorado At Boulder
Boulder, CO05.2019
Bachelor of Arts - English Language And Literature
University of Colorado At Boulder
Boulder, CO05.2005
Skills
- Sitescope admin
- Solarwinds admin
- Atlassian: Jira, Confluence, etc Admin
- SQL query
- Microsoft Teams
- Microsoft Suite
- Slack
- Discord
- Smartsheet
- Asana
- Infinite Campus
- Schoology
- Articulate/Storyline 360
- Moodle
- Google Classroom
- Google Suite/Workspace Admin
- Writable/ Trainer
- Zoom, Webex, Google Meet Admin
- ProcessDonations Admin
- ProcessDonations Admin
Timeline
Secondary English Teacher
Erie High School/ SVVSD
08.2019 - Current
Director of Education
Colorado Search And Rescue Association (CSAR)
01.2017 - Current
Director Board of Directors
Colorado Search And Rescue Association (CSAR)
01.2016 - Current
VP Client Relationship Management/ SaaS Support
Markit On Demand
09.2011 - 05.2016
Lead: Network Operations Center/ SaaS Support
Wall Street On Demand
04.2007 - 09.2011
Master of Arts - Secondary Education And Curriculum Building
University of Colorado At Boulder
Bachelor of Arts - English Language And Literature
University of Colorado At Boulder
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